Requisition Number: 96100

Service Technician

Location: Gulfstream Aerospace, Savannah, GA

Duration: 12-week project

Insight Enterprises is a Fortune 500 Solutions Integrator helping organizations accelerate transformation by unlocking the power of people and technology. With a 35-year foundation in hardware and software supply chain augmenting our deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organizations through complex digital decisions to achieve extraordinary results.

We are seeking a customer-focused Service Technician with experience troubleshooting common issues with mobile devices and APPLE products. The ideal candidate should have experience with iPhone and iPad setup, mobile device reset and wiping procedures, and iPhone data transfers. The Service Technician must have experience using ServiceNow for ticket management and MDM experience preferred with AirWatch and Verizon. Experience troubleshooting Mac/Apple devices (phones and tablets) is required. The Service Technician will execute End user projects as required and maintain and protect assets and property. The Service Technician must be able to develop relationships with all levels of customers within the business (individual contributor to c-suite) and escalate service problems and issues to the service manager appropriately. The Service Technician must be able to perform PC break/fix onsite and remotely, keeping customer downtime to a minimum.

Requirements

• Self-directed and organized.
• Located onsite in Savannah, GA at Gulfstream Aerospace.
• White glove Deskside experience and Customer focused.
• Troubleshooting Common issues with mobile devices and APPLE products.
• Experience with iPhone and iPad Setup.
• Mobile device reset and wiping procedures.
• iPhone Data transfers
• Ticket management experience using ServiceNow.
• MDM experience preferred: AirWatch, Verizon.
• Experience troubleshooting Mac/Apple devices (phones and tablets).
• Experience with SSCM, Asset Management, machine imaging and Citrix preferred.
• Maintains knowledge of new technologies resulting in continued client satisfaction.
• Provides first technical support and leadership support. This includes, but is not limited to, responding to questions, assisting with troubleshooting, and determining problems.
• Ideal candidate must be able to develop relationships with all levels of customers within the business (individual contributor to c-suite).
• Experience with and troubleshooting Microsoft Teams.
• Executes End user projects as required.
• Maintains and protects assets and property. This includes spare parts, loaners, tools and test equipment, as well as equipment that may be provided by Insight’s customers.
• Escalates service problems and issues to the service manager appropriate.
• Performs PC break/fix onsite and remotely. This includes, but is not limited to, identifying the problem and determining the most efficient and cost-effective way to resolve the problem, keeping customer downtime to a minimum.
• Bend, lift up to 50 pounds, and crawl.

What you’ll need to succeed

• Troubleshooting Common issues with mobile devices and APPLE products.
• Experience with iPhone and iPad Setup.
• Troubleshooting Common issues with mobile devices and APPLE products.
• Mobile device reset and wiping procedures.
• iPhone Data transfers

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

Posting Notes: Savannah || Georgia (US-GA) || United States (US) || IT Infrastructure & Support || None || US - Savannah, GA ||