• Supervises and provides direction for the patient care management process incorporating the attributes of Careful Nursing for all patients in the area of responsibility.
• Understands and implements a patient care model that reflects state of the art practice with development and achievement of short and long term goals
• Interprets the patient care model to staff and validates their understanding of the work patterns required to support the model.
• Outcomes of care are identified and quality achieved.
• Fosters an atmosphere of teamwork and interdependence among staff members.
• Develops and achieves project completion within identified time lines
• Supports staff members in their daily activities by ensuring those processes which impact patient care are functioning appropriately.
• Participates in direct care as needed and functions as a clinical resource to staff.
• Works directly with other managers in the hospital to ensure a smooth flow for patient care, which puts the "Patient First".
• Strengthens relationships with other departments actively pursuing solutions to interdepartmental problems.
• Works proactively to adjust staffing levels to meet patient volume, requesting adjustments to budget allocations when appropriate
• Identifies plans and implements continuing education and professional development for personnel.
• Ensures that staff members receive the training and education necessary to provide safe and effective care to patients in their area of responsibility

• Manages the human resources necessary for the efficient and effective provision of services in their area of responsibility.
• Selects, evaluates, disciplines and terminates personnel with consistency and within time frames.
• Holds staff accountable for their actions.
• Utilizes leadership techniques with staff to ensure staff participation in department and hospital activities.
• Meets regularly with staff to provide information and receive feedback. Develops effective communication style.
• Develops and provides for adequate orientation of new staff members
• Provides ongoing schedules for staff following Mercy policies and staff requests
• Counsels staff regarding performance and growth opportunities
• Evaluates staff in a consistent, timely and fair manner, making recommendations related to improvement, promotion and continued employment
• Maintains an atmosphere of "zero tolerance" for non-Mercy behaviors
• Assumes responsibility and accountability for all activities involved in the financial management of the area of responsibility.
• Completes payroll review and authorization in a timely manner.
• Monitors staffing levels and agency usage on a daily basis, matching staffing levels to current patient volume
• Completes monthly budget variance analysis reports in a timely manner
• Responds to electronic variance notices in a timely manner
• Works with unit staff to ensure efficient and cost effective use of supplies
• Assumes responsibility and accountability for yearly budget preparation based on projected volumes, strategic goals and budget guidelines
• Proposes cost saving solutions
• Utilizes the OptiLink system
• Assumes responsibility and accountability for performance improvement activities within the area of responsibility
• Ensures compliance with all regulatory requirements within the area of responsibility.
• Develops performance improvement monitors within the area of responsibility and Patient Care Services
• Educates staff members regarding the performance improvement process and involves them in completion of the process
• Provides data reports, measurable results and action plans for further improvement on a regular basis to supervisor.

• Interprets, develops and communicates essential information about their area of responsibility.
• Make rounds daily on the patient care area to maintain awareness of discharges, admission, complaints and potential problems.
• Communicates issues in a proactive manner to the Risk Manager, Infection Control Practitioner and supervisor
• Facilitates the discharge process by communicating with residents, attending physicians and other departments as needed

• Establishes, implements and evaluates a unit plan consistent with the overall goals and strategic plan of Patient Care Services and Mercy Hospital.
• Develops yearly goals during the strategic planning process
• Provides quarterly updates with measurable results as directed
• Communicates plan to staff members and encourages their involvement in working to meet the goals
• Serves as the liaison between their area of responsibility and all other hospital departments.
• Serves on hospital committees as directed
• Provides updates to the Patient Care Services
• Takes information from Patient Care Services back to the committee for consideration
• Additional Duties and Responsibilities
• Ensures that care is provided for all patients utilizing the attributes of Careful Nursing
• Unconditional love
• Trustworthy collaboration
• Health Educati
• Contagious calm
• Perfect skill in fostering safety and comfort
• Creation of a restorative environment
• Cares for self
• Watchfulness
• Power derived from service
• Participatory – authoritative management
• Carries out other duties related to patient care and unit operations as assigned
• These duties are to be performed in a highly confidential manner, in accordance with the mission, values and behaviors of Mercy Hospital and Medical Center. Employees are further expected to provide a high quality of care, service, and kindness toward all patients, staff, physicians, volunteers and guests.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)