Position Details

Req ID : req17777

req17777

Position Title : Support Specialist

Support Specialist

Position Type : Staff Full-Time

Staff Full-Time

Position Number : 631577

631577

OSU Campus :

Tulsa - Center for Health Sciences / OSU Medicine

Department :

Information Technology

Location Address : 1111 W 17th St

1111 W 17th St

Tulsa, Oklahoma, 74107

United States

Hiring Supervisor : Hiring Range :

Hiring Range :

Contingent upon available funding) :

18.00 - 20.25, Hourly

Work Schedule : VARIES

VARIES

Faculty Appt Period :

Job Summary : Job Summary :

Job Summary :

Under the direction of the I.T. Helpdesk / Desktop manager, the Support Specialist provides efficient and flexible desktopsupport services with a strong customer service commitment.

The Support Specialist will provide secondlevel of support to issues reported as well as desktop administration of computersystems and related peripherals, classroom technology support, and will provideHelp Desk customer support.

Will beworking in a clinical and academic environments. Travelis limited to CHS Campus, CHS clinical locations, and training sessions.

Between 10 and 30% of time spent on this jobis devoted to travel.

Physical Requirements :

• Lifting and carrying equipment up to 50 lbs.
• Able to perform work in very tight places
• Able to climb ladders and work overhead
• Able to stoop, reach, stand, walk, finger,grasp, feel, talk, hear, see, and perform repetitive motions with or withoutreasonable accommodations.

Environment Hazard :

Typical Office Environment

Ifyou are viewing this job posting outside of the actual OSU job applicationwebsite, please go to jobs.okstate.edu to apply and submit a resume.)

Special Instructions to Applicants

IMPORTANT! APPLICANTS PLEASE READ !

For full consideration, please ensure all employment history is correct and complete. An Edit button (on the right) is available which allows you to add information.

In addition, OSU Medicine’s Customer Service Philosophy is :

We achieve our service standards with employee behaviors centered on safety , courtesy , presentation , and efficiency .

Safety is :

• Be aware of environment
• Be intentional in your actions
• Ensure accuracy
• Mitigate potential hazards

Courtesy is :

• Welcome and actively engage in a friendly and respectful manner
• Be responsive, polite, and helpful
• Smile
• Demonstrate care and concern
• Show appreciation and say Thank You

Presentation is :

• Be professional
• Have a clean and neat appearance
• Maintain a clean and organized work area
• Remember what you represent at all times

Efficiency is :

• Respond to needs in a timely manner
• Organize and prioritize your work
• Be available and respect others’ time
• Be innovative

Education & Experience

Position Qualifications :

Required :

• High School diploma or GED
• Two (2) years combined computer related education and / or experience
• Valid Driver's License

Skills, Knowledge and Proficiencies :

Ability to demonstrate a working knowledge of :

• Microsoft Windows 10 and 7
• Microsoft Office Suite 2013
• Mac OS, IOS and android devices
• Desktop computer hardware
• Network printer operations

In depth learning capacity for :

Microsoft Operating Systems

Microsoft Active Directory

Microsoft Office 2013 & 2016

Microsoft Outlook

Preferred :

• At least two years computer support experienceor 3 years computer support combined with education.

Last updated : 2024-05-21