Input 1 Account Resolution Specialist

• This job may operate remotely and/or in the office, based on the needs of the business.
• Hourly range $17 to $19 a hour 

About the Job

The main purpose of the Account Resolution Specialist is primarily but not limited to handling timely, accurately and with care, all incoming inquiries from insured and brokers. In addition, this position may also perform various account adjustments. These adjustments include but are not limited to installment schedule changes, unearned premium/commission reconciliation on cancelled policies, adjusting refunds and disbursements and making corrective adjustments to accounts.

About Our Company, Culture, and Values

Input 1 has a unique growth story, with its early beginnings as a family-built general agency in the 1950s. With unquestionable dedication to providing necessary and progressive solutions to an ever-evolving industry, Input 1 has since then grown to be a leading provider of software, payment, billing, and business process outsourcing solutions to the property and casualty insurance industry.

Choosing to work for Input 1 as an employee or as a client means choosing to work with really good people. Integrity, compassion, and respect are vital to the character of the people that work at our company. Knowledge, flexibility, and constant self-evaluation are drivers of our success. Our work environment rewards excellence, not egos.

What You’ll Do

• Answers incoming calls, providing callers with requested information and documenting the call and its outcome on the accounts.
• Ensures all incoming calls in the queues assigned are handled from beginning to end so that the caller receives full attention and complete information in the shortest possible time.
• Responds to incoming emails, accurately performs adjustments to process service requests, researches and resolves requests relating to routine and non-routine issues.
• Appropriately escalates calls and emails as necessary.
• Handles other miscellaneous tasks that support the needs of Account Adjustments.

Competencies and Experience

• 4-year college degree.
• Prior call center experience preferred.
• Proficiency with Microsoft applications (Outlook, Word, Excel).
• Strong organizational and interpersonal skills.
• Strong analytical and problem-solving skills.
• Ability to apply sound judgment when dealing with account issues and requests.
• Ability to communicate in a clear and effective manner in written and verbal form.
• Excellent phone skills with the ability to listen to others.
• Ability to build and maintain business relationships.
• Ability to handle multiple tasks effectively.
• Self-starter and ability to work with minimal supervision.
• Flexibility and willingness to embrace change.
• Ability to meet goals and objectives.
• Ability to work in groups to achieve positive results.

Work Environment

• This job may operate remotely and/or in the office, based on the needs of the business.

Compensation

• Competitive, based on experience.
• Medical, dental, vision and life insurance.
• 401k.
• 12 paid holidays.
• Vacation/sick time.