Job Title: Onsite Manager

Locations: Leesburg, Ashburn, Reston (4 urgent care centers)

At GoHealth Urgent Care, we place the needs of our patients first - by providing an effortless patient experience, a welcoming culture of care and seamless integration with market-leading health systems and our communities.

The On-Site Manager is responsible for managing and ensuring the successful administrative, financial, and operational aspects of three to four urgent cares through

• Delivering a patient-centered experience that drives consumer loyalty
• Creating an environment where staff are engaged in the success of a facility.

Essential Functions/Responsibilities People Management

• Oversee approximately 40 employees with P&L responsibility
• Monitor NPS scores and put in place measures to address patient satisfaction issues
• Be accountable for the seamless scheduling of the front desk, scribes, medical assistants, and x-ray technician
• Monitor patient flow, and managing ongoing front and back-office operations closely
• Supervise coach, evaluate, and mentor employees; conduct performance review
• Collaborate with HR team in developing and issuing performance reviews and terminating employees
• Hold staff meeting and training sessions
• Maintain patient confidentiality in accordance to policy and procedure as well as HIPAA requirements
• Inspect facility on a daily basis for any structural, cosmetic, or operational repairs
• Reconcile daily payment collections
• Ensure staff is working productively and professionally throughout all working hours
• Maintain office and medical supplies for inventory/par levels; move supplies between sites as appropriate; facilitate the deployment of new testing technologies through in-servicing staff
• Coordinate with key vendors/departments including radiology and external call centers
• Perform HIPPA walk-throughs and inspections
• Manage processes with external vendors including supply distributors and call centers
• Travel between assigned centers as needed

Qualifications:

• High School Diploma or equivalent required
• Bachelor’s Degree in Health Care Administration, Business Administration, Management, or related field preferred
• 1-2 years of progressive experience in a medical office environment required;
• Supervisor or management experience preferred
• Knowledge of medical insurance plans including managed care plans
• Ability to work independently, accurately, and efficiently
• Ability to collaborate with others, delegate tasks, work as part of a team and communicate strongly with management
• Comfortable with constructive confrontation and counseling management
• Strong decision-making, problem-solving, and communication skills
• Valid State Driver’s License Required