Title-IT Technician

Duration-6 Months

Location-New York, NY

Duties-

Develop and understanding and use of Apple devices system management tools

Troubleshoot and resolve macOS, iOS, iPad OS devices, sleds and peripherals

Test upgrades and applications for Apple device deployments leveraging service automation tools.
Assist with consulting with device and application engineers to test solutions for desktop and device application solutions, including configuration management, repairs, maintenance, or operations of the New York City Health Hospitals end-user devices
Providing direct, over the phone or remote troubleshooting of end-user devices and coordinate with local technical staff as appropriate to resolve issues in a timely fashion.
Use diagnostic tools to troubleshoot problems associated with network connectivity; workstation hardware or software and applications; leveraging tools capabilities and methodologies to load, copy and customize operating system configurations
Performs general preventative and remedial maintenance tasks

Performs walkthroughs of the facilities to validate and physically verify the location of supported equipment
Performs work in compliance within specified warranty requirements and returns defective equipment

Maintains, follows, and consistently demonstrates a general knowledge of EITS and New York City Health Hospitals guidelines, processes, practices, and procedures

Minimum Qualification-

Responsible for day to day technical support and timely resolution of end-user's desktop related issues, incident tickets and optimal restoration solution provided to end-users
Imaging, Installing, diagnosing, repairing, maintaining, and upgrading desktop, devices, equipment, software applications and operating system
Supporting all hardware and software

Ensuring desktop computers interconnect seamlessly with diverse systems

Performs general preventative and remedial maintenance tasks on computers, laptops, printers and any other authorized peripheral equipment
Performs work in compliance within specified warranty requirements and returns defective equipment/parts to maintenance inventory, document customer repairs, maintains and restocks assigned parts inventory
Promptly analyzing incident tickets and end-user incoming call problems and support requests to determine restoration strategy and approach
Facilitate end-user's desktop data and application restoration and recovery
Broad knowledge and expertise in the characteristics of computers, peripheral devices, communications systems and hardware capabilities, programming languages, E.D.P. applications, systems analysis methodology, data management and retrieval technique
Maintains proper grooming and adheres to attendance and timesheet policy standards

Knowledgeable In-
Microsoft Operating Systems
Microsoft Office

Educational Level-
A Baccalaureate Degree from an accredited college or university with a major in Computer Science, Systems Engineering, applied Mathematics, Business Administration, Economics/Statistics, Telecommunications, Data Communications, or a related field of study; and
Network Services requires a telecommunications background and experience.
A satisfactory equivalent combination of training, education, and experience.
Years of Experience:
Five (5) years of progressive, responsible experience in the field of data processing, computer systems, and applications.
Operations Specialty requires supervisory experience (5 years).