Customer Service Representative / Customer Care Agent with AEP / Appalachian Power

Do you have a smile in your voice, a willingness to serve, and a positive attitude? Are you interested in a full-time Customer Service career?

AEP/Appalachian Power, in partnership with InnoSource, is now accepting applications for contract-to-hire Customer Service Positions to handle calls from customers inquiring about their electric service, bills, power outages, etc.

AEP is an award-winning Fortune 200 Company with a customer service center located in Hurricane, WV. Customer Service Center Hours: 7 days a week, 8 hour and 10 hour shifts scheduled between 6:00am and midnight

AEP is one of the “World’s Most Admired Companies” in operation for over 100 years, serving five million customers in 11 states.

In this role, you will be speaking with customers through inbound-only customer service calls, assisting them with questions regarding their service, bills, power outages, etc.

AEP provides an in-depth training process to help ensure you have the knowledge needed to be an expert with our customers!

Required Skills and Knowledge- Customer Service Representative / Customer Care Agent with AEP / Appalachian Power

• Have the ability to successfully complete pre-employment testing.
• Live within 60 miles of the call center and be able to attend on-site training located in Hurricane, WV.
• Possess excellent communication and computer skills.
• Be available to work a schedule with variable start times within the Call Center hours above. This may include weekends.
• Occasionally work mandatory overtime, especially during outages; may fall outside of normal hours of operation.

Education and Experience - Customer Service Representative / Customer Care Agent with AEP / Appalachian Power

• High school diploma or GED
• 2 years of experience working in complex customer service

Benefits and Pay - Customer Service Representative / Customer Care Agent with AEP / Appalachian Power

Starting Pay: $17/hour

Starting benefits include health insurance, life insurance and dental reimbursement.

Full-time employment is contingent upon satisfactory performance. Once hired on permanently with AEP, benefits for internal employees include paid holidays, vacation days, and sick time; comprehensive and affordable medical, dental, and vision benefits; 401(k) and retirement plan. Receive a raise every 6 months for 3 years and then the opportunity to earn an annual raise PLUS a bonus, tuition reimbursement, Opportunity for advancement, and Pet insurance.

You will be working collaboratively in a team atmosphere with a casual dress code – jeans allowed.

About InnoSource

InnoSource has been Putting Passion to Work for over 25 years. We care about our associates and our clients, and we aim to deliver for both. This means connecting each individual with the best long-term career fit based on unique skills and needs, and guiding you through the process along the way.

Pre-Employment Checks

If offered a position, we will run a criminal background check, drug screen, employment and education verification in accordance with all applicable laws.

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Deadline for Applying for Customer Service Representative / Customer Care Agent with AEP / Appalachian Power

Apply before March 23rd, 2024.

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Equal Opportunity Employer - Age/Race/Color/Sex/Sexual Orientation/Gender Identity/Disability/Veteran