Overview

What you can expect!

Find joy in serving others with IEHP! We welcome you to join us in “healing and inspiring the human spirit” and to pivot from a “job” opportunity to an authentic experience!

Under the direction of the Supervisor, Integrated Operations, Engineer II, Technology – Integrated Operations will be focused on overall monitoring of the Infrastructure/Application landscape and L1/L2 support and troubleshooting activities including but not limited to patch management, capacity management, health checks, troubleshoot escalated tickets from Service Desk, initial triage of all alerts from various monitoring systems. The Engineer II, Technology – Integrated Operations will manage, maintain, and troubleshoot IEHP’s observability tools, in addition to collaboration with, inter-departments to ensure member needs are met while simultaneously building strong peer relationships.

Additional Benefits

Perks

IEHP is not only committed to healing and inspiring the human spirit of our Members, but we also aim to match our team members with the same energy by providing prime benefits and more.

• Competitive salary.
• Hybrid schedule.
• CalPERS retirement.
• State of the art fitness center on-site.
• Medical Insurance with Dental and Vision.
• Life, short-term, and long-term disability options
• Career advancement opportunities and professional development.
• Wellness programs that promote a healthy work-life balance.
• Flexible Spending Account – Health Care/Childcare
• CalPERS retirement
• 457(b) option with a contribution match
• Paid life insurance for employees
• Pet care insurance

Qualifications

Education & Experience

• The following experience may be concurrent:
•  Four (4) or more years of experience with design and administration of APM/ITIM products, exposure to monitoring and configuration management for scalable environments, experience with script Python and PowerShell, and DevOps and SRE activities and best practices.
• Must have proficiency in automating processes and integrating tools using REST APIs.
• Associate’s degree with a major in computer related field or similar technical field from an accredited institution required. 
• In lieu of the required Associate’s degree, a minimum of two (2) years of additional relevant work experience is required for this position. This experience is in addition to the minimum years listed in the Experience Requirements above.

Key Qualifications

• Must have a valid California Driver's License.
• Proficiency in automating processes and integrating tools using REST APIs. Strong knowledge of APM/ITIM tools like Dynatrace or AppDynamics. Proficiency with Microsoft Windows Server operating system, Microsoft Windows 10/11, Microsoft Office 2013/2016/O365 products: Word, Excel, PowerPoint, and Access. Solid understanding of TCP/IP networking, Citrix, VDI knowledge.
• Strong planning, organization, critical thinking, decision-making and communication (verbal and written) skills. 

Start your journey towards a thriving future with IEHP and apply TODAY!

Pay Range