5 Customer Care Coordinator Jobs in La Vergne, TN
Ingram Content Group is Hiring a Customer Care Coordinator Near La Vergne, TN
**Customer Care Coordinator**
* 14 Ingram Blvd, La Vergne, TN 37086, USA
* Full-time
**Job Description**
is hiring for a **Customer Care Coordinator** to contribute to our **Customer Care** team in **LaVergne, TN** just outside Nashville. The Customer Care Coordinator maintains the highest level of knowledge regarding all Ingram policies, services and procedures and for imparting any of this information upon request to any associate. This person becomes the expert on programs and/or functions that are specific to assigned area of responsibility. In this position, you will project a professional, courteous and cooperative attitude to both fellow associates and customers. The Customer Care Coordinator exercises independent judgment to routinely make decisions within the overall objectives set by management.
At Ingram, our publisher-facing business offers more than just traditional wholesale services. It offers fully integrated and relevant solutions for client publishers. Comprised of book printing, digital book, distribution, publishing sales and marketing services, this part of Ingrams business helps publishers discover more ways to sell content in markets across the globe. Based in the Nashville area, New York, Berkeley and other locations, our teams are collaborative, innovative, dynamic, and passionate about the business.
The world is reading, and it is our goal to connect as many people to the content they want in the simplest ways. If you share that passion, enjoy working in a fast-paced environment and want to contribute to a strategic part of the business that is evolving and expanding, we cant wait to meet you!
**Required Qualifications:**
* High School Diploma or GED
* 2 years of experience in a customer support position OR 1 year of experience in an Ingram customer support role
**Key Responsibilities:**
* Performs and processes accurately specific responsibilities which may include ship desk, customer master file maintenance, account set up, special order spreadsheets, programs/services and other related transactions not performed in the call center within defined standards.
* Researches and provides prompt and timely response to escalated customer issues and/or associate inquiries via electronic communications, by phone, or in person
* Makes appropriate decisions when submitting credit adjustments up to $500 on products and up to $500 on freight to resolve discrepancies.
* Maintains high degree of knowledge in the basics of all processes and procedures established in area of responsibility.
* Provides input for improving and streamlining current procedures and becomes actively involved in the planning and implementation of new processes and procedures.
* Serves as liaison and primary contact for various departments and ensures two-way communication.
* ***This list is not exhaustive***
**Additional Information**
**Perks/Benefits:**
* A highly competitive compensation package with generous benefits beginning first day of employment for Medical/Prescription Drug plans, HSA, Vision, Dental and Health Care FSA.
10 vacation days & 10 sick days accrued annually and 3 personal days
401K match, Life and AD&D, Employee Assistant programs, Group Legal, & more
Wellness program with access to local fitness centers for one low price - onsite gym and basketball court for associates
Free card registration at the Nashville Public Library
Free advance copies available throughout our HQ in Greater Nashville
Discounted offers to self-publish with IngramSpark!
* Encouraged continued education with our tuition reimbursement program
* Financial and in-kind opportunities to engage with non-profits in your community
Company match program for United Way donations
Volunteer opportunities and in-kind drives for non-profits throughout the year
* Take breaks or brainstorm in our game room with ping pong & foosball
* Casual Dress Code
The world is reading, and Ingram Content Group (Ingram) connects people with content in all forms. Providing comprehensive services for publishers, retailers, libraries and educators, Ingram makes these services seamless and accessible through technology, innovation and creativity. With an expansive global network of offices and facilities, Ingrams services include digital and physical book distribution, print-on-demand, and digital learning. Ingram Content Group is a part of Ingram Industries Inc. and includes Ingram Book Group LLC, Ingram Publisher Services LLC, Lightning Source LLC, Ingram Library Services LLC, Tennessee Book Company LLC, Ingram Content Group UK Ltd. and Ingram Content Group Australia Pty Ltd.
*Ingram Content Group LLC is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, work related mental or physical disability, veteran status, sexual orientation, gender identity, or genetic information.*
* *EEO/AA Employer/Vet/Disabled*
* *We participate in EVerify.*
**Job Location**
Customer Care Coordinator
* 14 Ingram Blvd, La Vergne, TN 37086, USA
* Full-time
Job Summary
Full Time
$50k-65k (estimate)
05/01/2024
05/20/2024
ingramcontent.com
NASHVILLE, TN
1,000 - 3,000
1995
JOHN R INGRAM
$3B - $5B
Wholesale
Related Companies
The following is the career advancement route for Customer Care Coordinator positions, which can be used as a reference in future career path planning. As a Customer Care Coordinator, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Care Coordinator. You can explore the career advancement for a Customer Care Coordinator below and select your interested title to get hiring information.
If you are interested in becoming a Customer Care Coordinator, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Care Coordinator for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Care Coordinator job description and responsibilities
Customer care coordinator document reports, resolve complaints, and process orders and payments.
02/12/2022: Florence, AL
They also take orders from the customers, process their payments, and explain the features and functions of the product.
01/09/2022: Miami, FL
Customer care coordinators also listen to customer feedback and ensure that these are logged properly so that proper departments will be able to receive them.
01/14/2022: Nassau, NY
Achieved sales goals and service performance requirements through new customer sales, sales of accessories and by providing excellent customer satisfaction.
03/09/2022: Benton Harbor, MI
They are professionals who are responsible for addressing customer needs and ensuring they have a good experience.
01/29/2022: Salem, OR
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Care Coordinator jobs
Those Customer Care Coordinators who do attend college, typically earn either a Business degree or a Health Care Administration degree.
02/04/2022: Salisbury, NC
Most of the time, a customer care coordinators has a certain quota to reach and works under a manager's supervision.
03/17/2022: Reno, NV
Customer care coordinators are employees who are responsible for providing the best customer experience to customers, usually for after-sales transactions.
03/10/2022: San Jose, CA
A customer service coordinator manages a team of customer service employees and ensures that the team complies with the policies and procedures of the organization.
03/03/2022: Florence, SC
There are various methods for resolving problems and conflicts used by the customer service coordinator.
02/14/2022: Buffalo, NY
Step 3: View the best colleges and universities for Customer Care Coordinator.
