About

Keap is the leading Sales & Marketing Automation platform for serious small businesses. We are a purpose-driven, values-based company that loves helping small businesses grow and understands how hard it is to run a successful small business. Keap’s vision is to liberate and empower entrepreneurs by automating follow-up, so they can strengthen their families, communities and economies. With tens of thousands of customers and over a hundred thousand users, we are just scratching the surface of our vision.

Overview

We are the Product Management Team at Keap and we’re searching for a Product Manager, specifically on our small business insights initiatives. Ideally, you will be an early adopter of technology and ideas, a team and people builder, a creator of dashboards, and an aficionado of analytics. We are building delightful yet powerful experiences - you will always give your assessment and strategy for achieving desired outcomes while encouraging input and creating space for collaboration. In order to accomplish the goals we’ve set, we need someone who will strike the perfect balance between strategy, creation, and precise execution with room for iteration. Are you up for the challenge?

The Objectives

• Help define and execute the product vision, strategy and plan to drive partner and small business customer success as measured by net customer growth goals

• Drive net customer and revenue growth with offerings that solve customer problems with jaw-dropping delight and competition-crushing capabilities

• Create a high-performing cross-functional team that drives Keaper Engagement Index and Great Places to Work scores

What you'll be doing 

• Product life-cycle management from concept to phasing out of the product(s) across all products/product lines

• Inspire and motivate the company and get everyone moving in the same direction executing our product strategy

• Build and foster a strong product culture around rapid testing and learning

• Build strong cross-functional relationships with the engineering, sales, marketing, and support teams and collaborate in the launch of products

• Define and test product success metrics and analyze product performance

• Aggressively identify opportunities for improvement and incorporate new product features on an ongoing basis

• Always stay on top of competitors and develop a strong understanding of stakeholders to drive development decisions

• Act as product evangelist both internally and externally

• Gracefully accept feedback from stakeholders and maintain flexibility as product requirements and priorities evolve

Your experience should include 

• Experience being the product owner of one or more products on mobile and desktop, with a track record of successful releases and updates 

• 4 years of Product Management experience

• Proven experience launching and growing a SaaS product line to thousands of customers, ideally serving small businesses or consumers

• Experience driving and working in a fast-moving agile environment

• Strong proactive communication skills and an ability to work collaboratively are critical

• Ability to negotiate without being adversarial

• Good product manager instincts, such as saying "no" to most things to allow extreme focus on the critically important things

• Skill in selling the product roadmap, explaining prioritization trade-offs

• Empathy for the customer experience, as well as data analysis, should inform all decision making

• Strong technical acumen to think critically and problem-solve with back-end architects and developers

• Ability to lead projects across multiple teams and stakeholders through organization, collaboration, and charisma

• People management experience (specifically product managers) is strongly desired

• Technical background, and experience as an engineer are a plus

• Superb written and oral communication skills

• Bachelor’s degree or equivalent experience

Bonus points if you…

• You have a successful track record of creating products that turn raw data into meaningful insights

• You know what “fast-paced” really means and you embrace it

• You strike the perfect balance between strategy, creation, and precise execution with room for iteration

• You have a Jedi-like talent for identifying, hiring, and motivating talented people

• You never say “That’s not my job” or “I didn’t sign up for that”

• You are a problem-solvers and embrace constant change

At Keap, we celebrate diversity and inclusion to benefit our employees, our products, our community, and to help small businesses succeed. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, marital status or any legally protected status.

Keap’s corporate office is located at 1260 South Spectrum Blvd. Chandler AZ 85286.

Legal authorization to work in the U.S. is required. Keap will not sponsor new candidates for employment visas, now or in the future, for this job opening.

Any candidate who misrepresents their identity and/or skills may be subject to civil damages, penalties, and criminal prosecution.

California Employee Privacy Notice: https://keap.com/legal/cepn