Job Title: Front Desk Receptionist

Department: Intake

FLSA Status: Non-Exempt (Hourly)

Manager Title: Clinical Nurse Lead

About Us:

Infusion Associates is private equity backed multi-specialty infusion provider group with multiple sites across the Midwestern United States poised for rapid growth. Our sites support specialty physician services, infusion therapy, and leading-edge research on new medications for complex and rare disease states. Our service model makes it easy for patients to receive intravenous therapies 365 days a year with the support of physicians, advance practice providers, nursing, and pharmacy services. Our focus is always to provide a high-quality, low cost, exceptional patient experience at every interaction.

Position Summary:

We are seeking an experienced administrative professional with an interest in joining a family-oriented team poised for organization and professional growth. Responsible for a dual role within revenue cycle/patient access including, but not limited to, patient scheduling, and processing incoming referrals.

Duties and Responsibilities:

· Serving as first point of contact for patient appointment check in. Greet patients in a professional and courteous manner.

· Accurately documents and updates patient information.

· Providing intake forms when appropriate, obtaining and verifying insurance, taking patient picture, processing payment, and obtaining any pertinent necessary data.

· Enrolls patients in any copay assistance program or foundation assistance if applicable.

· Accurately schedules future patient appointments according to customized treatment plan.

· Prioritize daily tasks, work efficiently and effectively keeping information current.

· Processing payments including credit card transactions correctly and sending daily receivables to the finance team.

· Running and following up on weekly reports specific to scheduling and active insurance.

· Works closely with the patient access and billing team.

· Maintains awareness of prior authorization expiration dates and current orders, requesting referrals when needed.

· Follows up on patient’s cancelled and missed appointments, contacting patients to reschedule.

· Ensures HIPAA compliance, always ensuring the patient’s right to privacy, safety, and confidentiality.

· Understand and apply applicable office policies and procedures.

· Works collaboratively with patient service teams and actively participates in daily huddles.

· Coordinating referral to patient schedules with accuracy to the current therapy and location

· Accurately entering patient information

· High attention to detail

· Work to find resolution when needed.

· Maintain quality metric goals while providing best in class costumer service.

· Ability to accurately multitask between systems, departments, and locations.

· Keep thorough documentation in patient charts.

· Remain HIPAA compliant, always ensuring the patient’s right to privacy, safety, and confidentiality are maintained.

· Understand and apply office policy and procedures.

· Other duties as assigned.

Skills and Abilities

· Professional

· Organization with high attention to detail

· Assemble and organize data received.

· Accuracy in data entry

· Strong decision-making skills

· Proficiency with computers

· Adaptability and accountability

· Excellent typing skills

Experience

· High School Diploma

· 1- 2year experience in office/administrative experience

Physical Requirements/Working Conditions:

· Mental Requirement – Ability to multitask without loss of efficiency or accuracy, including the ability to perform multiple duties from multiple sources.

· Mental Requirement- Ability to work and sustain attention with distraction and/or interruptions

· Mental Requirement – Ability to interact appropriately with a variety of individuals including customers/clients

· Mental Requirement- Ability to understand, remember and follow verbal and written instruction

· Mental Requirement – Ability to work effectively and efficiently in high stress and conflict situations

· Mental Requirement – Ability to perform under stress and/or in emergencies

· Physical Requirement- Feeling (sensing textures and temperatures) (Frequently)

· Physical Requirement – Fine Motor Skill (pinching, gripping, etc.) (Frequently)

· Physical Requirement – Hearing (Frequently)

· Physical Requirement - Pushing/pulling (Occasionally)

· Physical Requirement – Reaching (Occasionally)

· Physical Requirement - Sitting (Frequently)

· Physical Requirement - Standing (Occasionally)

· Physical Requirement – Talking (Frequently)

· Physical Requirement - Near vision (Constantly)

· Physical Requirement - Color Discrimination (Occasionally)

· Physical Requirement – Use of keyboard, mouse, and/or computer equipment (Constantly)

· Occupational Exposure/Risk Potential- inside office environment (Applicable)

*This position is at-will, which means that either the employee or the company may terminate the employment relationship at any time, with or without cause, and with or without notice. Nothing in this job description or any other communication, whether written or oral, between the employee and the company, shall alter the at-will nature of the employment relationship.

At Infusion Associates, we are committed to a diverse and inclusive workplace and strongly encourage applicants from all backgrounds and walks of life to apply. Infusion Associates complies with federal and state disability laws and makes reasonable accommodation for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the HR Department at 616-954-0600.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Ability to Relocate:

• Troy, MI 48084: Relocate before starting work (Required)

Work Location: In person