Infotech® is seeking a part-time Technical Support Intern to join our Infrastructure Services team and support our internal business flow by investigating and resolving software and hardware problems for Infotech employees. If you are driving on a highway in North America, there is a good chance that Infotech software was used to build it. 88% of state transportation agencies in the U.S. use Infotech-developed software to manage their road construction projects. How's that for impact?
Who we are looking for
Infotech is seeking a part-time Technical Support Intern to focus on investigating and resolving software and hardware problems for Infotech employees. As a member of our collaborative Infrastructure Services team, you will provide technical support, installation and configuration of operating systems as well as application software, testing, troubleshooting and documentation. You will solve technology challenges while maintaining a high degree of patience and customer service when working with technical and non-technical users. We treat and service everyone as our customer and expect 5 star ratings at minimum.
What will you do in this role?
As a member of the PC Services team, you will work 20-25 hours a week with Senior Technical Support Specialists to:

• Answer, evaluate, and prioritize customer requests for assistance from Infotech employees experiencing problems with hardware, software, networking, and other computer-related technologies in a timely manner.
• Log and track issues in the IT Service Desk.
• Maintain IT asset system records and technical documentation.
• Deploy computers, software, and peripheral equipment for individual employees, shared office spaces and/or large company events.
• Unpack, inspect and add new equipment to the IT asset system.
• Assist with asset disposal and equipment inventory.

Qualifications

• You must be a current student pursuing a degree in information technology, information services, computer engineering, or a related field.
• You must be able to commute to office headquarters in Gainesville, FL at least three days a week.

Preferred qualifications

• Prior experience in a technical support, IT support, or help desk position.
• Strong communication and customer service skills.
• Experience with Help Desk Tools, such as Jira Service Management.
• A knack for multi-tasking on several projects while maintaining a positive attitude.

Preferred Technical Skills

• Computer hardware, including desktops, laptops, smartphones and networking equipment.
• Microsoft and Mac Operating Systems, Microsoft Office, Google Workspace and other business applications.
• Certified in A or studying for certification is a plus but not required!

Where you will work
This is an on-site position which requires candidates to be able to commute to our headquarters in Gainesville, Florida, at least 3 days a week. Come work in our state of the art facility in Celebration Pointe where you can enjoy restaurants in the open air plaza and stunning nature views over Split Rock Conservation Area.
Who we are
We support all aspects of road construction from managing bids, to secure document signing, to cost estimation and inspection. Infotech employees play a direct role in building and improving the construction and safety of road and highway infrastructure.
With a diverse workforce and collaborative, relaxed environment, Infotech is a Gainesville-born pioneer of innovation, committed to its family of employees, customers, and community. We are known for our people-first culture, outstanding employee retention rates, and work-life flexibility.
Infotech is proud to have become certified nationally as a Most Loved Workplace®, achieved because of its dedication to its employees!
Hiring timeline:
Position will remain open until April 24, 2024. This is a non-sponsorship eligible position. Resume submission is required. Cover letters are encouraged. Start date is Tuesday, June 11, 2024.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)