Help Desk Analyst

The Help Desk Analyst is responsible for handling the company's customers with technical support for any IT-related matter such as issues regarding computer hardware, applications, networks and operating systems.

Responsibilities:

· Provide immediate assistance by phone, web and chat for IT-related application or hardware failures

· Track and follow-up on exiting or repetitive trouble tickets

· Provide exceptional customer service to our guests and team members

· Network troubleshooting along with other typical L1 queries with services and applications

Basic Qualifications:

· HS Diploma, GED or equivalent

· Minimum 1 years Help Desk

Preferred Qualifications:

· MAC Experience

· CCNA and/or CompTIA Certifications

· Superior Customer Service Skills

· Clear Communication skills

· Team-oriented approach

· High-level computer knowledge in both hardware and software

About Us

Infosys BPM Limited, a wholly owned subsidiary of Infosys Limited (NYSE: INFY), provides end-to-end transformative business process management (BPM) services for its clients across the globe. The company’s integrated IT and BPM solutions approach enables it to unlock business value across industries and service lines, and address business challenges for its clients. Utilizing innovative business excellence frameworks, ongoing productivity improvements, process reengineering, automation, and cutting-edge technology platforms, Infosys BPM enables its clients to achieve their cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver superior customer experience.

Infosys BPM has 45 delivery centers in 16 countries spread across 5 continents, with 56,541 employees from 107 nationalities, as of December, 2023.

The company has been consistently ranked among the leading BPM companies globally and has received over 60 awards and recognitions in the last 5 years, from key industry bodies and associations like the Outsourcing Center, SSON, and GSA, among others. Infosys BPM also has very robust people practices, as substantiated by the various HR-specific awards it has won over the years. The company has consistently been ranked among the top employers of choice, on the basis of its industry leading HR best practices. The company’s senior leaders contribute widely to industry forums as BPM strategists.

EOE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity/National Origin

Job Type: Full-time

Salary: $25.00 - $30.00 per hour

Benefits:

• 401(k)
• Flexible schedule
• Health insurance
• Vision insurance

Experience level:

• 1 year
• 3 years

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Experience:

• Help desk: 4 years (Preferred)

Work Location: In person