Below are the job details for your reference:

Title: User Technology Specialist

Location: Phoenix, Arizona , 85003 Onsite role

Duration: At least 6 Months from projected start date

Hrs./Wk.: 40

Note: This will be and 100% Onsite role.

Essential duties include the follow:

• Maintains Active Directory including creating computer accounts, making any necessary modifications and changes and the deleting of user accounts.
• Hardware Support - Resolves issues related to PC's and peripheral hardware, Printers, Scanners, and Telephones.
• Software Support - Installation, maintenance, and troubleshooting of Microsoft Office Applications, Windows 10, Anti-Virus, and business applications.
• Develops and applies standard computer images with authorized software to computers to ensure consistent configurations.

Minimum Qualifications

• One year of experience in systems applications analysis, programming or telecommunications functions utilizing a variety of hardware and software or installation and maintenance of digital systems, radio, and electronic communications systems; OR
• One year of experience in telephone station equipment and related telecommunications distribution systems.
• Course work including training or experience with one or more work station computers and one or more programming languages and one or more operating systems.

Preferred Qualifications:

• Remedy Salesforce or other helpdesk ticketing systems.
• Supporting more than 200 users and computers in a networked environment.
• Training with Microsoft SCCM.
• As level 2 helpdesk support.
• Overseeing an enterprise computer replacement program.
• Mission critical systems.
• An Active Directory environment.
• Providing audio visual support.
• Utilizing a ticketing system to respond and resolve technical requests from end users.
• Proficient experience configuring, deploying, and troubleshooting enterprise desktops and laptop computers, printers, scanners, and business applications.