Hey Professionals!!

Hope you are doing well.
We have long-term contract role for the Tier 1 Help Desk at the location in Harrisburg, PA, Onsite
Please review the job description below and let me know -

Position Title:- Tier 1 Help Desk
Location:- Harrisburg, PA, Onsite
Position Type:- Contract
Position Duration:- Long Term
Interview Process:- Only In Person
Client:- State of Pennsylvania (direct client)

Job Description:-
This is a Tier 1 position requiring working on phones all day. This position is 100% on the phones, password resets, and application support. No Tier 2 work will be performed. This is an operational-type job and reliability, and communication are key components to making the department successful.

Required Skills:-

• Experience with call tracking and ticketing software.
• Attentive to details and ability to be resourceful (using supplied documentation).
• Ability to support users with limited knowledge of computers, software, hardware, and systems.
• Above-average communication skills and telephone manners.
• Basic User & Security Group Active Directory administration.
• Strong knowledge of Microsoft-based operating systems with an emphasis on Windows 7 and Office 365.
• Experience with using and troubleshooting Office 365 within a network environment (permissions, calendar sharing, delegation).
• You will be a self-motivated achiever who gains satisfaction from providing excellent customer service.
• 1 years previous IT Service Desk and/or Call Center experience required.

If you are interested in this position and want to know about this position please Apply, I would be happy to connect with you..!!