InFirst Federal Credit Union (InFirst) has provided financial services to members for more than 88 years and is named one of the best credit unions to work for by The American Banker. InFirst is seeking a Part-Time Member Service Representative. The right candidate will work out of our Salem (2 W. Main Street) branch.

Responsibilities include:

• Assists members and potential members with their financial needs over the telephone and in person.
• Process account transactions, resolves problems, and provides assistance regarding products and services.
• Performs a broad range of branch and teller activities via phone, in person, by mail, email, fax, and online services.

If you have excellent interpersonal skills and previous call center, teller, or member service experience, we want you to join our team. The right candidate must be able to understand members' concerns, resolve problems as they arise, work well with others, and at times be able to work under pressure during peak hours. Hours include daytime and weekends.

Education and Skills Experience

A high school education or GED is required. A minimum of six months to two years of experience in member service, lending, collections, or related experience. Candidates must demonstrate an in-depth knowledge of credit union products and services. Also, candidates must have the ability to be successful in a fast-paced work environment.

InFirst FCU Benefits and How to Apply

An attractive compensation package includes base pay, 401(k), federal holidays, financial wellness, and tuition reimbursement. Candidates considered for employment must pass a credit, background, references, and bonding check. Qualified applicants wishing to join our team should send their cover letters with salary requirements and resume.

About Us

InFirst is a member-owned cooperative, providing financial solutions to our members. Originally chartered in 1935, InFirst serves more than 15,000 members nationwide and has assets of approximately $242 million. InFirst has a dynamic and diverse work culture. Our core values are Integrity, Compassion, and Unity.

Job Type: Full-time

Pay: $16.50 - $18.00 per hour

Benefits:

• 401(k)
• 401(k) 5% Match
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Experience level:

• No experience needed

Schedule:

• Monday to Friday
• Weekends as needed

Work Location: In person