Member Service Representative – Fredericksburg, King George, and Alexandria, Virginia

InFirst Federal Credit Union (InFirst) has provided financial services to members for more than 88 years and is named one of the best credit unions to work for. InFirst is seeking a Member Service Representative for our 3 local branches. The right candidate will work at our Fredericksburg location (Saturday hours are required).

Responsibilities include:

• Assists members and potential members with their financial needs in person and over the telephone.
• Process account transactions, resolves problems, and provides assistance regarding products and services.
• Performs a broad range of branch and teller activities in person, over the telephone, by mail, email, fax, and on-line services.

If you have excellent interpersonal skills and previous teller, member service, and/or call center experience, we want you to join our team. The right candidate must have the ability to provide an excellent member experience, resolve problems, and work well under pressure. Hours include daytime, evenings, and weekends.

Education and Skills Experience

A high school education or GED is required. A minimum of six months to two years’ experience in member service, lending, collections, or related experience. Candidates must demonstrate an in-depth knowledge of credit union products and services. Also, candidates must have the ability to be successful in a fast-paced work environment.

InFirst FCU Benefits and How to Apply

An attractive compensation package includes base pay, 401(k), federal holidays, financial wellness, and tuition reimbursement. Candidates considered for employment must pass a credit, background, references, and bonding check. Qualified applicants wishing to join our team should send their cover letter with salary requirements and resume.

About Us

InFirst, headquartered in Alexandria, Virginia is a member-owned cooperative, providing financial solutions to our members. Originally chartered in 1935, InFirst serves more than 15,000 members nationwide and has assets of approximately $242 million. InFirst has a dynamic and diverse work culture. Our core values are Integrity, Compassion, and Unity.

EEO Statement

InFirst is an Equal Opportunity Employer fully dedicated to achieving a diverse team. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, color, religion, national origin, age, sex (including pregnancy, gender identity and expression, and sexual orientation), disability status, protected veteran status, or any other characteristic protected by law.

Job Types: Full-time, Part-time

Pay: $16.50 - $18.00 per hour

Benefits:

• 401(k)
• 401(k) 5% Match
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Experience level:

• No experience needed

Schedule:

• Monday to Friday
• Weekends as needed

Work Location: In person