3 Help desk specialist Jobs in Savannah, GA
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Infinity is Hiring a Help desk specialist Near Savannah, GA
JOB SUMMARY : Responsible for initial triage and resolution of basic remote support requests.
POSITION RESPONSIBILITIES :
Technical :
- Follow detailed processes to deliver consistent results
- Provide basic support of Microsoft’s core business applications and other line-of-business applications
- Provide basic support of computer hardware, including workstations, servers, printers, and telephony devices
- Provide basic support of network hardware, including switches, routers, firewalls and wireless access points
- Provide basic support of network security solutions
- Provide basic support and management of VoIP systems
- Onboard and Offboard users through Active Directory
- Provide support of backup and disaster recovery solutions
- Provide basic support of VPNs and RDS
- Monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets
- Provide after-hours support per scheduled on call rotation
Operational :
- Triage incoming service tickets
- Resolve quick fix tickets as scheduled
- Escalate and schedule service tickets that require higher level or onsite support
- Resolve RMM tickets
- Provide live answer help desk support
- Thoroughly document tickets on a real-time basis
- Consistently exceed defined Service Level Agreements
- Document internal processes and procedures related to duties and responsibilities
QUALIFICATIONS / SKILLS :
- Strong verbal and written communications skills
- Strong technical diagnostic skills
- Ability to multi-task, adapt to changes quickly, and respond with a high sense of urgency
- Technical awareness : ability to match resources to technical issues appropriately.
- Understanding of technical support tools and techniques used to provide IT services
- Typing skills to ensure quick and accurate entry of service request details.
- Self-motivated with the ability to work in a fast-moving environment
CREDENTIALS AND EXPERIENCE :
- 1-2 years of Help Desk Support experience
- Microsoft MCP of Current OS or completion within 3 months of employment
- A or Network preferred
- Seniority Level
- Associate
- Industry
- IT Services and IT Consulting
- Employment Type
- Full-time
- Job Functions
- Information Technology
Last updated : 2024-03-23
Job Summary
Full Time
$56k-70k (estimate)
03/24/2024
03/31/2024
infinityfire.us
NORTH HOLLYWOOD, CA
<25
2018
<$5M
Related Companies
The job skills required for Help desk specialist include Technical Support, Active Directory, Written Communication, Help Desk Support, Computer Hardware, Triage, etc. Having related job skills and expertise will give you an advantage when applying to be a Help desk specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Help desk specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Help desk specialist positions, which can be used as a reference in future career path planning. As a Help desk specialist, it can be promoted into senior positions as a Help Desk Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Help desk specialist. You can explore the career advancement for a Help desk specialist below and select your interested title to get hiring information.
If you are interested in becoming a Help Desk Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Help Desk Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Help Desk Specialist job description and responsibilities
Help desk support specialists are the go-to people for providing technical assistance and support related to computer systems, hardware, and software.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Help Desk Specialist jobs
Learn more about the role, tasks and how to become a help desk technician.
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Step 3: View the best colleges and universities for Help Desk Specialist.
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