Key Responsibilities:

• Lead and manage ServiceNow development projects, ensuring timely and high-quality delivery.
• Create and customize ServiceNow workspaces and service portals tailored to client requirements.
• Develop and manage workflows using ServiceNow Flow Designer and UI Builder.
• Integrate ServiceNow applications with third-party systems and applications via APIs.
• Utilize UI Builder for creating custom components for workspaces, enhancing user experience.
• Apply telecommunications-specific knowledge, especially in modules like TSOM and TSM, to optimize solutions.
• Design and develop web-based interfaces using AngularJS, ReactJS, HTML, CSS, and JavaScript.
• Implement system integrations using web services and technologies such as XML, HTML, AJAX, CSS, HTTP, REST, and SOAP.
• Customize and extend ServiceNow schemas to build custom applications.
• Administer ServiceNow instances, including workflows, business rules, UI pages, UI actions, UI policies, ACLs, catalog items, and other existing solutions.
• Collaborate with cross-functional teams to ensure seamless implementation and integration of solutions.

Required Qualifications:

• 6-8 years of experience as a Senior ServiceNow Tech Lead.
• Proven experience in creating custom workspaces and service portals in ServiceNow.
• Expertise in ServiceNow Flow Designer and UI Builder.
• Strong skills in integrating ServiceNow applications with third-party systems via APIs.
• Hands-on experience with UI Builder and creating custom components for workspaces.
• Working knowledge of telecommunications modules (TSOM, TSM) is a plus.
• Proficiency in AngularJS, ReactJS, HTML, CSS, and JavaScript.
• Extensive experience with web services and web-based technologies, including XML, HTML, AJAX, CSS, HTTP, REST, and SOAP.
• Experience with the Customer Service Management (CSM) module.
• Ability to extend the ServiceNow schema for custom applications.
• Strong administrative skills for managing ServiceNow instances and related configurations.