CLASSIFICATION:

• Non-exempt, hourly position
• Full time
• Day shift
• Reports to Sales or Branch Manager

ESSENTIAL FUNCTIONS:

• Handle all forms of inquiries from customers, determine needs or issues, offer solutions or transfer ownership to the appropriate IBP sale/service representative
• Reinforce ongoing IBP business relationships. Assist in building and sustaining new business relationships
• Provide customer support for sales and service; answer questions regarding products; handle communications from internal and external personnel and customers to resolve inventory and shipment questions; handle follow-up communications with customers to insure sales/service needs are met for final resolution; assess customer needs and promote IBP products and services to existing and new customers in a professional manner.
• Create and process quotes and hold orders for customers and sales reps, prepare paperwork for shipments; input various transactions.
• Follow all sales transactions through with continual follow up and review of changes, managing the sale transaction to successful closure.
• Process Return Material Authorizations as necessary.
• Work with the Used and Rental Fleet Manager on used equipment sales and inventory inquiries.
• Utilize MRP to quote availability for new product.
• Utilize queries to quote availability of used equipment, rentals, and handling equipment.
• Scan documentation for electronic filing system.
• Troubleshooting to assess customer needs.
• Interact with departments and customers to ensure timely resolutions.
• Access computer data for account information.
• Update IBP databases with accuracy and thoroughness.
• Other office management tasks as assigned by branch management.

JOB REQUIREMENTS:

• High school degree, or equivalent
• Associates degree in Business or Administration preferred
• Consent for and ability to pass background check prior to hire including criminal, credit, and motor vehicle reports (state dependent)
• Consent for and ability to pass drug screening prior to hire

PHYSICAL DEMANDS:

• Work within typical professional office conditions.
• While performing the duties of this position, employees are regularly required to sit, walk and stand; talk and hear, both in person and by phone; use hands repetitively to handle, feel, and operate standard office equipment; reach with hands and arms; and lift up to 25 pounds.