Description

Indus Hospitality Group’s mission is developing, empowering, and supporting success in our employees. At the core of our brand we stand for Growth, Loyalty, Respect, and Flexibility. At Indus we offer a career, not just a job. Over the last four decades we have grown substantially through commitment to the region and communities we serve; helping fuel regional economic development with commerce and employment. We believe success is earned and teamwork matters, that hard work should be recognized, and diversity celebrated, that there is always something new to learn and innovation is supported.

Indus Hospitality Group owns and operates more than 70 properties, primarily hotels and restaurants in the Rochester, Finger Lakes, and Western New York regions. The team at Indus Hospitality Group has been recognized numerous times as first-class operators, earning national and regional awards including the Dunkin’ Brands Rising Star of the Year, the Microtel Inn & Suites Franchisee of the Year Award, the Hilton Worldwide Lighthouse Award, Best Western Champion Customer Care Award, and TripAdvisor Awards for Excellence.

Job Title: Breakfast Attendant 

Reports To: Guest Services Manager or General Manager

Summary

Responsible for the set-up, breakdown, clean-up and service of the hot / continental breakfast.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and/or meet the physical demands.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Assist in the set-up and closing of the hot / continental breakfast using the provided checklists.
• Prepare food and replenish as needed.
• Ensure compliance with food safety and handling policies and procedures, i.e. product rotation, dating, labeling, cleaning.
• Complete daily inventory prep sheet.
• Assist in maintaining the cleanliness of the kitchen, dining, lobby and surrounding areas.
• Clear and clean tables.
• Assist guests as needed providing exemplary service.
• Wash dishes and serving utensils as needed.
• Collect trash and waste and transport to disposal area.
• Assist in checking all fixtures, equipment and conditions (lights, heating/cooling, appliances, furniture, wallpaper, etc.) for proper operation, settings and maintenance. Report deficiencies.

Competencies  

To perform the job successfully, an individual should demonstrate the following competencies:

• Be at work consistently and on time; Arrive at meetings on time.
• Able to read and interpret written information.
• Able to work alone or with others.
• Able to deal with frequent change, delays, or unexpected events.
• Follow instructions, respond to management direction; Take responsibility for own actions; Complete tasks correctly and on time or notify appropriate person with an alternate plan.
• Follow policies and procedures; Use time efficiently. Conserve organizational resources; Generate suggestions for improving work. Demonstrate accuracy, thoroughness and attention to detail.
• Observe safety and security procedures; Report potentially unsafe conditions; Use equipment and materials properly.
• Manage difficult or emotional customer situations; Respond promptly to customer needs and requests for service and assistance.
• Identify and resolve problems in a timely manner; Develop alternative solutions; Use reason even when dealing with emotional topics.
• Display willingness to make decisions; Understand business implications of decisions; Include appropriate people in decision-making process.
• Contribute to building a positive team spirit; ask for and offer help when needed.
• Treat people with respect; Approach others in a tactful manner; Follow through on commitments; Work with integrity and ethics; Uphold organizational values.
• Maintain confidentiality; Listen to others without interrupting; Keep emotions under control. React well under pressure.
• Speak clearly and persuasively in positive or negative situations; get clarification; Respond well to questions; Participate in meetings.
• Apply feedback to improve performance; Monitor own work to ensure quality. Strive to continuously build knowledge and skills.

Requirements

Education and/or Experience

One to three months related experience and/or training; High school diploma or general education degree (GED); or equivalent combination of education and experience.

Language Skills

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other associates of the organization. Ability to communicate with others in a clear and professional manner.

Mathematical Skills 

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Reasoning Ability
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
• Supervisory Responsibilities
• This job has no supervisory responsibilities.
• Physical Demands 
• The following are the customary physical efforts required to perform the essential functions of this job with or without accommodation:
• Move, transport, put, install, remove, replace, position, place, transfer
• Move about or to, position self
• Operate, adjust, attach, position, set up, handle, tend to, activate, apply, measure, use, modify, input, compile, retrieve, make, create, collect, inspect, prepare, service
• Communicate, converse, discern, convey, discuss
• Determine, identify, recognize, perceive, estimate, judge, compare, observe, assess
• The associate must regularly lift and /or move up to 10 pounds. 

Work Environment

While performing the duties of this Job, the associate is occasionally exposed to fumes or airborne particles; chemicals; dust and risk of electrical shock. The noise level in the work environment is usually moderate.

Acknowledgement

This is not necessarily an exhausting list of responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (emergencies, change in personnel, workload, rush jobs, technological developments or other business demands).