Position Summary:

Indio Management seeks an enthusiastic, customer service-oriented Leasing Director who enjoys working in a fast-paced environment to join our team! The Leasing Director Assists Community Director with the leasing, marketing and sales, and customer/prospect relations of the assigned community. May assist with supervision of the leasing team.

Essential Functions:

• Develops and implements programs to generate traffic for the community. Implements marketing plan and team goals. Compiles monthly Marketing Plan before month-end for approval.
• Maintains and ensures the mini-model program is up-to-date and utilized appropriately by the leasing team.
• Shops competitive properties, monitors the team members' shopping report scores, and updates the market survey as needed.
• Establish daily and weekly leasing goals that support the overall property leasing goals.
• Ensures accurate completion of the monthly market survey report and analyzes trends and conditions in the area.
• Monitor leasing/renewal progress focusing on areas needing additional support. 
• Leads in the planning, preparing and implementing leasing events, renewal parties, property events, and competitions as directed/approved by the Community Director.
• Develops and maintains an ongoing resident retention program under the Community Director's direction. Prepares and distributes all lease renewal letters to lease expirations.
• Serve as the subject matter expert for all aspects of the community, particularly in pricing, floor plans, amenities, availability, lease terms, and fees.
• Trains and oversees the leasing team on standard operating procedures and customer service regularly.
• Assists with feedback and performance evaluations for the leasing team.
• Performs duties of a Leasing Professional when directed and required
• Must be available to work days, nights, evenings, and weekends, as necessary. 
• Ensures a professional appearance and manner for oneself and all leasing staff at all times.
• Occasional needs to utilize personal transportation to inspect the apartment community and the surrounding neighborhood and visit the corporate office.
• Other duties assigned. 

Job Competencies:

• Must have the ability to close on sales
• Proficiency with Microsoft Office suites (Outlook, Word, Excel, PowerPoint, etc.)
• Must have exceptional written and verbal communication skills 
• Must have the ability to develop, maintain, and foster relationships at every level among the organization and with external customers
• Excellent organizational ability to set priorities, organize workload, handle multiple tasks and meet deadlines in a fast-paced working environment
• Ability to handle confidential information with tact and diplomacy
• Have thorough knowledge of Fair Housing laws.
• Excellent training ability with the ability to motivate teams 
• Knowledge of ResMan, Knock, Anyone Home, and SightPlan highly preferred. 

Qualifications:

• High School diploma, or general equivalency degree (GED)
• Associate's or Bachelor's degree preferred.
• Minimum three years experience in a customer service/sales position
• Experience in residential property management a plus
• Supervisory experience a plus