Job Description: Certified Enrollment Counselor

Reports To: Front Office Supervisor

Status:Full-Time, Non-Exempt

Position Summary: This position is responsible for helping clients enroll in health insurance programs; registering new and established patients in IHC services; conducting outreach to established clients at the Indian Health Center (IHC); and backing up the front desk. The IHC is a Patient Centered Health Home and all employees are an integral part of this model of care delivery.

Duties & Responsibilities: 

• Engage and provide education to prospective patients regarding eligibility and enrollment into Medi-Cal, PCAP and or Covered California.
• Screen patients and provide application assistance for enrollment into Medi-Cal, PCAP and or Covered CA to prospective patients.
• Greet patients in waiting room and help them to complete forms
• Conduct outreach calls to all of the IHC’s clients and encourage them to come in and receive services
• Conduct outreach calls and mailings to new medical managed care enrollees
• Provide back up to the receptionist when needed
• Compile monthly statistics for the Medical Department’s Board Report
• Make new patient registration packets
• Confirm appointments
• Check voicemail daily, follow up with calls and make new patient appointments
• Maintain schedule for Medi-Cal eligibility worker
• Assist patients with Medi-Cal applications
• Assist eligible applicants with the Covered California enrollment process
• Will attend outreach events as needed
• Perform duties utilizing the Team-Based Approach
• Perform other duties as assigned

Required Qualifications, Knowledge and Abilities:

• A high school diploma or equivalent (Required)
• A minimum of 2 years of experience in a medical setting in a similar position (Preferred)
• Able to read, write and speak English fluently
• Bilingual in Spanish or Vietnamese (Preferred)
• Trained as Certified Enrollment Counselor for Covered California or willing to complete training within 3 months of being hired (Required) 
• Vast knowledge of Federal and State health programs, and Qualified Health Plans of Cover California (Preferred) 
• Working knowledge of computer programs such as Microsoft Word and Excel (Required)
• Experience with Electronic Health Records and patient registries (Required)
• Flexibility, initiative, reliability, and creativity
• Willingness to cross train for reception 
• Excellent customer service (Required)
• Ability to communicate with diverse groups in an effective and positive manner. (Required)
• Possession of a valid California Driver License, automobile insurance, and a clean driving record. Will need to provide this at time of hire 
• Ability to maintain strict confidentiality (Required) 
• Ability to function independently and as a team member within diverse environments as well as with a diverse staff composition 
• Demonstrated ability to perform multiple administrative functions simultaneously in an accurate, organized, and efficient manner. Ability to multitask and thrive in a fast-paced, constantly changing environment
• Ability to carry out all responsibilities in an honest, ethical and professional manner and demonstrate good judgment

“Indian Health Center is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Minorities, women, protected veterans, and qualified individuals with disabilities are encouraged to apply. Preference is given to qualified American Indian/Alaskan Natives in accordance with the American Indian Preference Act (Title 25, U.S. Code Section 472, 473 and 473a).”

“If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Roland Acupido by phone at 408-445-3400.”