Summary of Position: The Regional Assistant plays a vital role in the operation and success of Indiana Wesleyan University’s Education Center. Each center strives to partner with the community to meet its educational needs. Providing professional meeting space allows IWU to build these partnerships while serving the local community.

This role is well suited for someone who is energetic and relational, has a passion to serve, organizationally gifted, motivated by contributing to a team, and enjoys finding solutions. In addition, skills related to customer service, communication, self-motivation, and attention to detail will help make the Regional Assistant successful.

The Regional Assistant provides administrative and operational support to regional center leaders and may be involved in assisting with daily functions of more than one regional center.

Duties and Responsibilities

• Administrative Responsibilities
  • Actively contribute to effective communication throughout the education center including phone coverage
  • Assist with problem resolution in a professional manner while maintaining confidentiality of vital information
  • Contribute to research projects
  • Assist other Regional Venture staff as needed
  • Participate in creating a collaborative/healthy relationship with other IWU employees
  • Represent the University in a positive manner to internal and external customers through Christian conduct
  • Take advantage of professional growth opportunities and look for local community connections
• Campus Operations
  • Proactively participate in troubleshooting building technology in cooperation with IWU Technology Services (e.g., WiFi, AV technology, phone systems, internet connectivity issues)
  • Provide a welcoming and supportive reception to those entering the building
  • Support the daily site operations
    • Tasks related to building and grounds in order to create and maintain an inviting and safe professional environment
    • Assist with tenant relations and needs, if applicable
  • Stay informed and communicate usage needs for staffing purposes
  • Support students and faculty with operational and spiritual needs
  • Stay informed and follow all Emergency and Risk Management protocols at the IWU, local, state, and federal levels
• Conference Services
  • Proactively assist with supervisor in all aspects of conferencing and may include: inquiries, scheduling, invoicing, correspondence, building tours, room setups, cleaning, day-of service, meeting revenue goals, promotion and marketing, and nurturing networking relationships

According to Indiana Wesleyan University employment policy all employees must possess a strong Christian commitment and adhere to the standards outlined in the IWU Community Lifestyle Statement.

Education

• High School Diploma or GED equivalent

Experience

• Experience in a customer service-related field

Required Skills

• Written and verbal communication skills and ability to work with diverse types of people
• Proficient with MS Office suite and comfortable using a variety of technology (e.g., audio visual equipment, teleconferencing)
• Ability to work with minimum supervision using time management skills
• Ability to perform physical labor (e.g., move tables and chairs, climb ladders)
• Building maintenance skills are helpful
• Physical Demands: conference and room setup/tear down will require the ability to lift and carry up to 50 pounds, in addition, regular pulling, pushing, climbing repetitive motions

Diversity Statement

IWU commits to create a community that reflects kingdom diversity. We will foster an intentional environment that exhibits honor, respect, and dignity. Acknowledging visible or invisible differences, our community authentically values each member’s earthly and eternal worth. We refute ignorance and isolation and embrace deliberate and courageous engagement.

LIMITATIONS AND DISCLAIMER

As a religious educational institution operating under the auspices of The Wesleyan Church, Indiana Wesleyan University is permitted and reserves the right to prefer employees on the basis of religion (42 U.S.C., Sections 2000e-1 and 2000e-2).

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Employees will be required to follow other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws.