ALUMNI RELATIONS (UA-ALUM-IUBLA)

The Indiana University Alumni Association's mission is to activate and support the global alumni network of more than 750,000 IU graduates - encouraging alumni to grow a lifelong connection with Indiana University, and inspiring their ongoing generosity toward each other and the university.

As we pursue our mission, a core set of values guides our approach:

• Collaboration | We work together to achieve common goals.
• Commitment | We serve each other, our alumni and the university with professionalism and integrity.
• Inclusion | We work to create an inclusive culture that is committed to diversity, belonging, and equity.
• Pride | We share and celebrate the best of the past, present, and future of IU.

As we undertake our mission of activating and supporting the global alumni network, we have three priorities that guide our work. Each of these priorities is supported by strategies that direct our efforts in the years to come.

• Cultivate belonging | To ensure a welcoming, equitable, diverse, and inclusive community, we will challenge discrimination and our inherent biases.
• Deepen alumni loyalty | To build the alumni community, we will learn how alumni identify with IU and each other, and then offer relevant experiences that encourage stronger commitment.
• Strengthen alumni relations across IU | We will collaborate with IU stakeholders and support efforts to engage more deeply with their alumni audiences.

The IUAA activates IU's powerful global network through live and virtual events, volunteer opportunities, scholarship programs, compelling IU content, and seriously fun traditions.

Additionally, the association develops and supports volunteer leadership, serves as a voice for alumni as the university evolves, and provides lifelong learning opportunities.

The Alumni Relations coordinator is a key member of the Alumni Communities Department, working with each member of that team to provide an excellent experience for our alumni, volunteers, and university partners. This position will be committed to the mission and vision of the IU Alumni Association, interested in curating an inclusive and welcoming environment, and excited about providing excellent administrative and project-based support to a high-performance team.

Department Specific Responsibilities

• Works internally with IU Alumni Association and IU Foundation staff to execute efficient business processes, provides administrative support to the Alumni Communities Department.
• Interacts with external clients to provide superior customer service to all who love IU. This role is exposed to and supports a wide variety of alumni engagement initiatives including special events, grant programs, volunteer training and management, meeting planning, financial and data processing, and fundraising efforts.
• Manages the tracking and reporting of university volunteer efforts.
• Organizes departmental meetings and retreats in addition to department director's scheduling.
• Administratively support various projects that align with Alumni Communities efforts such as IU Day and Affinity Engagement.
• Supports meetings, trainings, and communications for unit partners.
• Supports the annual Alumni Census.
• Supports gifts and event merchandise ordering, inventory, and shipping.
• Organizes the administration of multiple grant programs.
• Coordinates Association-supported unit financial payments and invoicing .

General Responsibilities

• Provides exceptional customer service by greeting and assisting customers, and responding to customer inquiries and complaints regarding the organization's products or services.
• Resolves questions and problems from students, employees, and other stakeholders accurately by explaining and interpreting policies and programs with limited research and guidance; provides answers to questions and resolutions to problems.
• Makes periodic calls to existing customers to determine satisfaction with the organization, products, and services.
• Builds and maintains business relationships with a variety of customers, including current and prospective students, parents, employees and dependents, departmental representatives, and other stakeholders, to promote customer loyalty and provide information about university programs and services.
• Ensures timely and accurate processing of information consistent with university policies. Updates and maintains basic information into databases
• Redirects complex questions and issues to higher-level appointed staff and/or managers.
• Maintains high standards of confidentiality of all records and documents.

EDUCATION

Required

• High school diploma or equivalent (such as HSED or GED)

WORK EXPERIENCE

Required

• 2 years of relevant experience

SKILLS

Required

• Proficient communication skills
• Exceptional customer service skills
• Proficiency in using standard office software (e.g. Microsoft Office Suite)
• Flexibility to handle variety of tasks and shifting priorities
• Maintains a high degree of professionalism
• Demonstrates time management and priority setting skills
• Demonstrates a high commitment to quality
• Possesses flexibility to work in a fast paced, dynamic environment
• Highly thorough and dependable
• Demonstrated customer service skills
• Ability to build strong customer relationships
• Friendly and service-oriented
• Strong verbal communication and listening skills
• Demonstrated problem solving skills
• Effective interpersonal skills
• Effective conflict management skills
• Ability to work with and serve individuals from diverse backgrounds
• Strong commitment to building and maintaining a welcoming, inclusive environment

This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.

This person in this position must be able to be approved to drive an IU motor pool or IUAA owned vehicle. There may be times when travel to another IU campus is required, or working a registration table at an event, during evenings or week-ends.

DeVault Alumni Center

1000 East 17th Street

Bloomington, Indiana 47408

$16.50 - $18.00 per hour

For full-time staff employees, Indiana University offers a wide array of benefits including:

• Multiple plan options for medical insurance
• Dental insurance
• Health Savings Account with generous IU contribution
• Life insurance, LTD, and AD&D options
• Base retirement plan contribution from IU, subject to vesting
• Additional supplemental retirement plan options
• Tuition benefit for IU classes
• 10 paid holidays per year
• Generous Paid Time Off
• Paid Parental Leave
• Employee Assistance Program (EAP)

Learn more about our benefits by reviewing our online Benefits Brochure.

Career Level: Intermediate

FLSA: Nonexempt

Job Function: General Administration

Job Family: Customer Service

Click here to learn more about Indiana University's Job Framework.

This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.

If you wish to include a cover letter, you may include it with your resume when uploading attachments.

Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment based on individual qualifications. Indiana University prohibits discrimination based on age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana University’s Notice of Non-Discrimination here which includes contact information.

The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at iups@iu.edu or by visiting IUPD.

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