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Job Description
Job Description
PURPOSE : Assist members through Interactive Teller Machines (ITMs). Individual could assist the Member Services Call Center with phone calls and Live Chats.
Works independently and takes initiative with departmental responsibilities. This position requires the employee to be on camera when assisting members;
needs to portray a pleasant, friendly and outgoing persona through all interactions with the member.
RESPONSIBILITIES AND DUTIES
Handle transactions, phone calls and chats from members
Comfortable with technology and possess good computer skills
Knowledge of all credit union share account products and procedures
Knowledge of all credit union online and mobile products
Ability to multi-task ITM transactions with phone calls or chats
Balance between core system and ITM software
Update information in core system as needed
Research and solve member problems
Possess supervisory skills
Able to sit for long periods of time
Other duties as assigned
EDUCATION and EXPERIENCE
12 months with financial institution experience
High School diploma or equivalent
Complete required credit union training programs
Strong communication skills, both verbal and written; analytical and organization skills
Detail oriented
Part Time
Banking
$33k-40k (estimate)
04/22/2024
05/09/2024
imcu.com
AVON, IN
200 - 500
1956
KELLY MITCHELL
<$5M
Banking
Indiana Members Credit Union, headquartered in Indianapolis, Indiana, was founded in 1956 as the Indiana University Medical Center Federal Credit Union on the campus of IUPUI, and has since grown to 27 branches in Central Indiana, offering members a better financial alternative and a full array of products and services including savings and checking accounts, auto and mortgage loans, free online banking and bill pay. Traditionally offering better rates on loans and deposits, IMCU maintains true to its roots by Keeping It Simple for members. Indiana Members Credit Union is a non-profit, member ...based financial institution offering a variety of financial services to meet the needs of our members and is federally insured by the National Credit Union Administration (NCUA) and is a Equal Housing Lender.
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The job skills required for Part Time Member Experience Representative include Call Center, Communication Skills, Initiative, etc. Having related job skills and expertise will give you an advantage when applying to be a Part Time Member Experience Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Part Time Member Experience Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Part Time Member Experience Representative positions, which can be used as a reference in future career path planning. As a Part Time Member Experience Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Part Time Member Experience Representative. You can explore the career advancement for a Part Time Member Experience Representative below and select your interested title to get hiring information.