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The Front Desk Clerk is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requests for services or information, in accordance with standard policies and procedures.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Responsibilities:
* Resolve guest complaints, ensuring guest satisfaction.
* Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
* Maintain positive guest relations at all times. Resolve guest complaints, ensuring guest satisfaction
* Maintain complete knowledge at all times of: a) all hotel features/services, hours of operation. b) all room rates, special packages and promotions. c) daily house count and expected arrivals/departures. d) scheduled daily group activities.
* Obtain assigned bank and ensure accuracy of contracted monies. Keep bank secure at all times.
* Keep bank secure at all times.
* Answer department telephone within 3 rings, using correct greeting and telephone etiquette.
* Process all guest check-ins.
* Verify registration card information with the guest.
* Obtain back-up information for guest credit/payment method and input into system; collect cash when designated.
* Handle overbooked or walked in guests.
* Accept and record wake-up call requests.
* Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
* Resolve discrepancies on the room status report with Housekeeping.
* Match the bucket check to in-house guest ledger report; report discrepancies to Manager.
* Process all check-outs.
* Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges.
Job Types: Full-time, Part-time
Job Types: Full-time, Part-time
Job Types: Full-time, Part-time
Pay: $16.00 - $17.00 per hour
Expected hours: 30 – 40 per week
Benefits:
Schedule:
Work setting:
Education:
Experience:
Work Location: In person
Part Time | Full Time
Accommodations
$27k-36k (estimate)
03/09/2024
05/12/2024
theindependenthotel.com
PHILADELPHIA, PA
25 - 50
Private
MICHAEL MURRAY
$5M - $10M
Accommodations
The following is the career advancement route for Front Desk and Night Auditor positions, which can be used as a reference in future career path planning. As a Front Desk and Night Auditor, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front Desk and Night Auditor. You can explore the career advancement for a Front Desk and Night Auditor below and select your interested title to get hiring information.