** SR Customer Service Rep**

**Job Category****:** Operations **Requisition Number****:** SRCUS022265 Showing 1 location **Job Details**

**Description**

GEODIS is one of the worlds largest leading Supply Chain Operators! At GEODIS, we create with you an infinite amount of career opportunities. As a GEODIAN, you will work hands-on with products from hundreds of customers in different industries retail, healthcare, technology, and more all within our warehouse distribution centers located globally.

No matter what position youre in you will find yourself contributing to the success of your career and our customers.

The points below highlight the Senior Customer Service Representative duties:

Monitors service calls to observe CSRs' demeanor, technical accuracy, and conformity to company policies

Inputs information into computer to compile work volume statistics for accounting purposes and to keep records of customer service requests and complaints

Completes contract forms, determines charges for service requested, collects deposits, prepares change of address records, and issues discontinuance orders

Traces orders as required and notifies customers of any activity concerning their merchandise, including shipping and tracking information

Proactive decision making

Drive results and highly communicative

Procedures compilations

Customer service activities

Requirements:

High school diploma or GED (General Education Diploma) equivalency

Minimum 2 years related experience and/or training

Exposure to Tier 1or 2 warehouse management system or comparable

Join us as we logistic your CAREER growth!

**Qualifications**

**Skills**

**Preferred**

**Bookkeeping** *Novice* **Time Management** *Novice* **Proficient in Excel** *Novice* **Behaviors**

**Preferred**

**Dedicated****:** Devoted to a task or purpose with loyalty or integrity

**Detail Oriented****:** Capable of carrying out a given task with all details necessary to get the task done well

**Team Player****:** Works well as a member of a group

**:**

**Motivations**

**Preferred**

**Self-Starter****:** Inspired to perform without outside help

**Financial****:** Inspired to perform well by monetary reimbursement

**Ability to Make an Impact****:** Inspired to perform well by the ability to contribute to the success of a project or the organization

**:**

**Education**

**Experience**

**Licenses & Certifications**