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Bring your drive for excellence, teamwork, and customer commitment to Independence. Join us as we renew and reimagine the future of health care. Together we will achieve our mission to enhance the health and well-being of the people and communities we serve.
Manager of the Operations Command Center is responsible for control functions within the Operations Division in support of the mission to deliver best-in-class service to our members. Key control functions managed within the Command Center include operational and strategic planning, budgeting, reporting, performance management and data analysis, workforce management, portfolio management, operational risk management, vendor management, conducting ongoing external benchmarking, and development of associate engagement strategy.
Responsible for the analysis and integrity of Operations data to enable and support sound executive decision-making. Execute strategies to optimize short and long-term performance results. Assist with the development of a yearly Operations budget that reflects year-over-year efficiencies. Assist with the management of vendor agreements for Operations to ensure all contract terms and service level agreements are maximized. Align and execute key operation initiatives and projects. Manage Ad execute associate engagement initiatives across the organization. Execute associate satisfaction projects and identify areas of improvement for associate engagement activities. Provide leadership for the functional area within the Command Center.
Responsibilities
Education
BA/BS Statistics, Mathematics, Business (Master’s degree a plus)
Experience
·7 years' experience in an Operations control leadership function such as reporting, performance management, project management, or workforce management.
Knowledge, Skills, Abilities
Hybrid
Independence has implemented a “Hybrid” model which consists of Associates working in the office 3 days a week (Tuesday, Wednesday & Thursday) and remotely 2 days a week (Monday & Friday). This role is designated as a role that fits into the “Hybrid” model. While associates may work remotely on our designated remote days, the work must be performed in the Tri-State Area of Delaware, New Jersey or Pennsylvania.
Full Time
$41k-52k (estimate)
04/20/2024
06/19/2024