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Title HDA3 A4 SC3 (Tier 1 Help Desk)
Duration 03/04/2024 - 06/30/2024
Location 1101 South Front St., Harrisburg, PA 17104 onsite
INTRODUCTION
Help Desk Analyst - 1 year of field experience. 2-year associates degree or equivalent technical study.
***This requisition has an hour-long in-person interview.***
***Client would prefer candidates local to the Harrisburg, PA Area.***
The Help Desk Analyst performs the skills listed below-
Required Skills:
***Saturday work from 8 AM - 12 PM is scheduled for once a quarter and management will give at least two weeks’ notice beforehand.***
Skills:
Skill Required / Desired Amount Candidate Experience
1 years' previous IT Service Desk and/or Call Center experience required Required 1
Experience with call tracking and ticketing software Required 1
Attentive to details and ability to be resourceful (using supplied documentation) Required 1
Ability to support users with limited knowledge of computers, software, hardware and systems Required 1
Above average communication skills and telephone manner. Required 1
Basic User & Security Group Active Directory administration Required 1
Strong knowledge of Microsoft based operating systems with emphasis on Windows 7 and Office 365 Required 1
Experience with using and troubleshooting Office 365 within a network environment (permissions, calendar sharing, delegation) Required 1
Excellent organizational skills Required
You will be a self-motivated achiever who gains satisfaction from providing excellent customer service Required
Job Types: Full-time, Contract
Pay: $19.80 - $23.84 per hour
Experience level:
Schedule:
Experience:
Ability to Commute:
Ability to Relocate:
Work Location: In person
Contractor | Full Time
$51k-63k (estimate)
05/22/2024
05/22/2024
The following is the career advancement route for Tier 1 Help Desk positions, which can be used as a reference in future career path planning. As a Tier 1 Help Desk, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Tier 1 Help Desk. You can explore the career advancement for a Tier 1 Help Desk below and select your interested title to get hiring information.