We are hiring for our client in the biotechnology industry.

12 months contract

Shift: 08:00am to 05:00pm

In this role, you will have the opportunity to:

• Collection calls and/or correspondence in a fast-paced goal-oriented collections department.
• Provide customer service regarding collection issues, process customer refunds, process, and review account adjustments, resolve client discrepancies and short payments.
• Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos.

The essential requirements of the job include:

• High volume emails to assigned to assigned customers.
• Strong verbal and written communication
• Work with all internal departments to resolve tax or other discrepancies.
• Strong follow up skills.
• Strong reconciliation skills.
• Ability to search and organize outlook emails, create folders, and notate in Oracle.

It would be a plus if you also possess previous experience in:

• 3 years of collections experience AR activities
• Oracle 12, Microsoft Word, proficient in Excel.
• Strong customer service skills
• Positive communication and phone demeanour.
• Team player and able to multi-task daily.

Job Type: Contract

Pay: $22.00 - $23.00 per hour

Weekly day range:

• Monday to Friday

Experience:

• AR collections: 3 years (Required)
• Oracle: 1 year (Required)

Work Location: In person