Accountability and Scope

The On-Site Inventory Associate is accountable for representing Incora Aircraft values, quality and commitment, and for maintaining adequate stock levels at the customer location (production/assembly floor or warehouse location). This person is in daily contact with the customer in a production or warehouse environment (such as: mechanics, maintenance team, customer's management team, etc.) and is usually the first point of contact for the customer on behalf of Incora. As an On-Site Inventory Associate travelling may be required between customer sites as well as from Incora's chemical and hardware warehouses. This position requires the utmost levels of professionalism in the face of the customer and excellent correspondence skills using various methods of communication.

Essential Duties and Responsibilities

* Represent Incora's vision, values and objectives in all job-related activities, sustaining excellent customer relationships

* Maintain strong knowledge of Incora products (including, but not limited to: hardware, chemicals, tooling, and electric components), services, inventory systems, quality requirements, and customer plans and specifications

* Monitor production floor bins and storage cabinets to determine when replenishment of stock is required

* Perform regular inventory inspections for shelf life/ expiration dates as required

* Utilize hand scanners to scan stocking locations on the customer site and transmit replenishment orders to Incora mainframe for processing

* Receive and verify product and documentation to ensure accuracy of inventory required for the customer specifications and site

* Gather, deliver, and stock: inventory storage cribs and fill bins/cabinets on the customer site accurately with required orders

* Level load production floor bins as necessary due to back-order conditions

* Utilize pallet jacks, drum dolly's, drive forklifts, and/or order picker, when trained/certified

* Maintain floor cleanliness, apply labels, and repair and/or replace bins, cabinets, and racks, as required

* Practice and promote good housekeeping within the on-site work environment

* Respond to hazardous material releases and provide spill cleanup according to Safety & Health standards while utilizing and interpreting chemical detection devices and associated equipment

* Maintain communication with customer Production Floor Supervisors and Lead Persons to assist in new add part numbers, bin changes, and bin quantities, with the On-Site Representative and/or Program Manager

* Communicate part expedites, quality issues, and/or other problems to the On-Site Representative, Onsite Supervisor, or Program Manager for root cause analysis, communication, and implementation of a resolution

* Actively seek and recommend process improvements to On Site Representative, Leads, Supervisor, or Program Managers, to increase efficiency and accuracy

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* Accommodate Special Requirements which may be established by the customer supervisor, including but not limited to work schedule changes, required overtime, working holidays, and weekends, as needed

* Follow established work procedures to assure compliance with all customer site requirements in accordance with safety and security processes; in addition to alignment with Federal, State, and Local regulatory agencies including OSHA, FAR, EPA, DOT, and RCRA requirements

* Attend regularly scheduled customer or company-sponsored meetings and/or training, as required

* Ability to travel, as necessary between customer sites

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Essential Competencies

* Action Orientated

Ability to work efficiently and independently, as trained, with a strong level of working-knowledge of the customer site department policies, procedures and work instructions, essential to the duties of the job; respond with urgency to "rush" requests in a timely manner; be proactive in the approach to the assigned workload and business needs; and as trained, assist in the training of less experienced personnel.

* Communication/Relationship/

Liaison Communicate frequently with On Site Representative, Program managers and Program Administrative Support personnel, as necessary to fulfill the customer needs with accuracy and efficiency; must have ability to communicate clearly and in a concise manner within multi-level and multi-cultural environments, required; and serving as a knowledgeable liaison for customers and the Incora team.

* Direction/Received

Minimal supervision and instructions will be given for routine work and detailed instructions given for new activities or special assignments; must have the ability and willingness to accept and successfully fulfill any job-related assignments designated by the customer Floor Supervisor, Managers, or Incora On Site Representatives and/or Program Manager, as required.

* Discretion/Latitude/

Decision Quality Perform job tasks with approved discretion with regards to the daily workflow, functions and resources to perform the essential duties of the job.

* Drive for Results

Ability to consistently meet or exceed departmental goals and objectives accurately and efficiently and to finish assigned tasks or projects on time.

* Error Impact

Ability to fully comprehend and avoid the impact of taking erroneous actions, making decisions outside established work instructions or guidelines, or failure to complete responsibilities as required, which may result in serious delays to customers' schedules and serious lack of customer confidence.

* Knowledge/Methods/Processes

Ability to learn and adapt to on-site requirements and management, while maintaining Incora's policies, procedures and quality commitments; Must maintain strong knowledge of Incora products and services; and Customer requirements, specifications and expectations.

* Mathematical Skills

Ability to perform basic math functions and proficient use of a calculator.

* Problem Solving

Ability to solve common problems and generally complex problems following established policies and procedures; more difficult problems or challenges should be escalated to a senior member of the On-Site team or Program Manager for direction.

* Reasoning Ability

Ability to apply common sense understanding to find the best and reasonable solutions to work through problems involving multiple variables in standardized situations.

* Systems/Resources

Ability to learn to utilize the internal systems and resources as critical aspects of accessing necessary information and communicating; systems include Incora U.S. Intra-net system, database system, email, and the use of printers, copiers, and in-house telephone systems; and may include learning customer's on-site systems.

* Written and Oral Skills

Ability to read, write, speak concisely and present information in a professional manner, in a variety of communication settings, in English; Must have the ability to learn and interpret technical specifications pertaining to Incora products and customer requirements.

Essential Values

* Customer Focus

Dedicated to meeting or exceeding the expectations and requirements of internal and external customers with excellence.

* Ethics and Values

Maintains high level of professionalism and business ethics, in line with Incora's values; Code of Conduct Polices and all local, State and Federal laws.

* Integrity and Trust

Performs all business matters in a trusted manner, being recognized as a direct and truthful individual, which adheres to and upholds all Incora employment policies and procedures, Regulatory Compliance, safety and security policies, as applicable.

* Teamwork

Fosters an open environment and encourages employees to work together cohesively.

* Time Management

Uses time effectively and efficiently, specifically related to meeting customer requirements and timelines with maximum efficiency.

Education, Experience and Qualifications

* Education

High School Diploma or GED is required.

Some college within the required or a closely related field (such as Inventory Management, Logistics, etc.) is preferred.

* Experience

Minimum of 1-2 years of relevant inventory management, material handling, and production experience required.

Hazwoper Training (40 Hours) preferred.

Relative JIT, VMI or 3PO experience, within the aerospace industry preferred.

Excellent, proven customer service and interaction skills, with direct customer contact

Demonstrated ability to serve in liaison and/or as a trained and reliable company representative, with positive results.

* Qualifications

Excellent verbal and written communication skills, with professional daily interaction with internal and external customers, serving various levels of the company.

Excellent organizational and time-management skills

Clear and accurate data entry and documentation skills Strong follow-through and perseverance to handle multiple tasks simultaneously.

Excellent customer service skills with the ability to deal tactfully, confidently and ethically with both internal and external customers.

Ability to be detailed oriented and perform in-depth research, if required

Ability to be cross-trained in multiple critical areas of the department

Strong competency working with integrated data systems, Microsoft Office Suite, including Outlook and intermediate to advanced Word and Excel, as applicable and/or required.

Must be open to schedule changes and demands, to facilitate customer needs.

Must have the ability to drive from customer site-to-site, as necessary.

Must have and maintain own/reliable transportation and company-approved driving record..