Accountability and Scope

The On-Site Representative is accountable for representing Incora Aircraft at customer production sites, interacting and coordinating directly with customer representatives and on-site functional area managers to effectively maintain and replenish customer supply locations. They also act as a liaison to assist in monitoring stock levels, resolving inventory and product discrepancies, and expediting critical needs in support of customer requirements. The On-Site Representative will be responsible for communicating all relevant program information to the Program Manager/Supervisor including, but not limited to notification of critical stock outs, coordinating New "Add" and/or "Off" contract requirements; opportunities for quality or process improvements, and communicating opportunities to provide additional value-added products or services for increased customer satisfaction and to support contract profitability.

Essential Duties and Responsibilities

Represent Incora's vision, values and objectives in all job-related activities, sustaining excellent customer relationships.

· Maintain strong knowledge of Incora products, services, quality requirements and customer plans and specifications

· Continuously promote and maintain positive working relationships with customers and associates on-site, ensuring all opportunities to provide value-added services to customers are communicated to program management

· Perform daily product to end user location maintenance (areas may include bins, cabinets, trays, etc./or a combination of these stocking locations)

· Maintenance includes but is not limited to: Inventory Scanning and Replenishment, FOD Removal, equipment and temperature control, hazardous material labeling, etc. within customer/contract specifications and requirements

· Perform required maintenance and processing for shelf-life materials, including proper removal and disposal processes in alignment with customer and product specifications

· Proactively initiate and/or respond efficiently to daily internal and external customer requirements; including interaction with the contract administration/customer service and customer production floor management to facilitate needs

· Attend Shortage, Planning and Development Meetings to provide accurate and current status on critical parts to customer management team, as required

· Address on site quality assurance issues and forward to Program/Site Management and/or Quality Management for resolution

· Communicate relevant program information (i.e. shortages, upcoming production changes, shortages and critical stock outs) to program management, as required

· Assist program management and implementations in determining new bin set-ups, size, and locations for any relevant changes and growth to the contract scope

· Assist and support program management in preparing data for client reviews and meetings, including reporting metrics/KPI's

Practice and promote good housekeeping within the on-site work environment.

· Actively seek and recommend process improvements to program management, to increase efficiently and accuracy

· Accommodate site specific contractual requirements, including but not limited to scope of work changes, work schedule changes, required overtime, working holidays, and weekends, as required

· Follow established work procedures to assure compliance with all customer site requirements in accordance with safety and security processes; in addition to alignment with Federal, State, and Local regulatory agencies including OSHA, FAR, EPA, DOT, and RCRA requirements

· Attend regularly scheduled customer or company-sponsored meetings and/or training, as required

· Travel/drive from customer site-to-site, as necessary

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Essential Competencies

· Action Orientated

Ability to work efficiently and independently, as trained, with a senior-level working-knowledge of the department policies, procedures and work instructions essential to the duties of the job; respond with urgency to "rush" requests in a timely manner, as requested; be proactive in the approach to the assigned workload and business needs; as trained, assist in the training of less experienced personnel.

· Communication/Relationship/Liaison

Communicate frequently with customer Production Supervisor or Manager; Program managers, Program Administrative Support personnel, as necessary to fulfill the customer needs with accuracy and efficiency; must have ability to communicate clearly and in a concise manner within multi-level and multi-cultural environments, required; and serving as a knowledgeable liaison for customers and Program Managers

· Direction/Received

Minimal supervision and instructions will be given for routine work and detailed instructions given for new activities or special assignments; must have the ability and willingness to accept and successfully fulfill any job-related assignments designated by the customer Floor Supervisor, Managers, or Incora Program Manager, as required.

· Discretion/Latitude/Decision Quality

Performs job tasks with approved discretion with regards to the daily workflow, functions and resources to perform the essential duties of the job

· Drive for Results

Ability to consistently meet or exceed departmental goals and objectives accurately and efficiently and to finish assigned tasks or projects on time

· Error Impact

Ability to fully comprehend and avoid the impact of taking erroneous actions, making decisions outside established work instructions or guidelines, or failure to complete responsibilities as required, which may result in serious delays to customers' schedules and serious lack of customer confidence

· Knowledge/Methods/Processes

Ability to learn and adapt to on-site requirements and management, while maintaining Incora's policies, procedures and quality commitments; Must maintain strong knowledge of the Customer requirements, specifications and expectations.

· Mathematical Skills

Ability to perform basic math functions and proficient use of a calculator.

· Problem Solving

Ability to solve common problems and generally complex problems following established policies and procedures; more difficult problems or challenges should be escalated to a senior member of the On-Site team or Program Manager for additional direction.

· Reasoning Ability

Ability to apply common sense understanding to find the best and reasonable solutions to work through problems involving multiple variables in standardized situations.

· Systems/Resources

Ability to learn to utilize the internal systems and resources as critical aspects of accessing necessary information and communicating; systems include Incora U.S. Intra-net system, database system, email, and the use of printers, copiers, and in-house telephone systems; and may include learning customer's on site systems

· Written and Oral Skills

Ability to read, write, speak concisely and present information in a professional manner, in a variety of communication settings, in English; Must have the ability to learn and interpret technical specifications pertaining to Incora products and customer requirements.

Essential Values

Customer Focus

Dedicated to meeting or exceeding the expectations and requirements of internal and external customers with excellence

· Ethics and Values

Maintains high level of professionalism and business ethics, in line with Incora’s values; Code of Conduct Polices and all local, State and Federal laws

· Integrity and Trust

Performs all business matters in a trusted manner, being recognized as a direct and truthful individual, which adheres to and upholds all Incora employment policies and procedures, Regulatory Compliance, safety and security policies, as applicable.

· Teamwork

Fosters an open environment and encourages employees to work together cohesively.

· Time Management

Uses time effectively and efficiently, specifically related to meeting customer requirements and timelines with maximum efficiency.

Job Type: Full-time

Pay: From $45,109.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Parental leave
• Vision insurance
• Work from home

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Ability to commute/relocate:

• Longmeadow, MA: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person