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Overview
When you think of InComm Payments, think of Innovative Payments Technology. We were founded over 30 years ago and continue to be a pioneer in the payment (FinTech) industry.
Since our inception, we have grown to be a team of over 3,000 employees in 34 countries around the world. We own over 400 global technical patents and a network that includes over 525,000 points of retail distribution that points to our industry expertise.
InComm Payments works with the most recognized and valued brands in the world, and we are partnered with most of the world’s leading merchants.
InComm Payments is highly focused on our people and their growth, and we work hard to make a career at InComm Payments meaningful and rewarding.
We value innovation, quality, passion, integrity, and responsibility in all that we do, and we are looking for great people to join our team as we move forward towards a very bright future.
About This Opportunity
This position will be responsible for the analysis, troubleshooting and follow up on external customer correspondence and cases created at our call center for Lost / Stolen cards, Refund Requests, Ownership Disputes, etc.
The Correspondence Specialist will also audit and process completion components regarding specific policies outlined. This position will provide and maintain the highest level of quality and commitment to customer excellence to both internal and external customers.
The Correspondence Specialist will be responsible for consumer facing issues, much like a customer service team except dealing with correspondence instead of incoming calls.
They will work refunds, and any correspondence sent in by the customer via mail, fax, or email and will also be responsible for other back-office functions.
This position will sit in our Columbus, GA office.
Responsibilities
Qualifications
Last updated : 2024-05-11
Full Time
$35k-44k (estimate)
05/12/2024
05/14/2024
The job skills required for Correspondence specialist include Customer Service, Call Center, Written Communication, Time Management, Analysis, Innovation, etc. Having related job skills and expertise will give you an advantage when applying to be a Correspondence specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Correspondence specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Correspondence specialist positions, which can be used as a reference in future career path planning. As a Correspondence specialist, it can be promoted into senior positions as a Customer Retention Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Correspondence specialist. You can explore the career advancement for a Correspondence specialist below and select your interested title to get hiring information.