Inclusively is partnering with a Multinational Financial Services Company to hire a Director, Customer Solutions - Workplace Platforms - Goal Booster.

ABOUT INCLUSIVELY:

Inclusively is a digital tech platform that connects candidates with disabilities, who may benefit from workplace accommodations, to inclusive employers. This includes all disabilities under the ADA, including mental health conditions (e.g. anxiety, depression, PTSD), chronic illnesses (e.g. diabetes, Long COVID), and neurodivergence (e.g. autism, ADHD). Applicants with one or more of these conditions are encouraged to apply; Inclusively does not require applicants to disclose their specific disability.

Job Description:

The Role

As a Director, Customer Solutions you will work within the WI Agile framework as a member of the Customer Solutions Chapter. With the Goal Booster Squad Leader, you will focus on fostering an integrated customer experience, supporting the high-level product strategy, identifying solutions that will cultivate scale and building trusting cross-business relationships. Directors in Customer Solutions must be highly motivated, “self-starters” with a sense of ownership, and a strong desire to succeed. You will be a key member of the Goal Booster General Management team within the Employer Servicing & Integration product area working closely with a team of cross-functional, multi-disciplinary, and dedicated squad members responsible for scaling the Goal Booster offering to support a growing volume of employees with their emergency and other non-retirement saving goals.

The Team

Let's Conquer Savings! Whether it's a car or house you want or an emergency fund you’ve been meaning to start, the company Goal Booster (GB) helps both new and seasoned savers take a fresh approach to achieving savings goals. Set goals, explore products, and start saving. Underpinning our mission is the Goal Booster savings & investing platform, a suite of cloud-based capabilities that power our customers’ journeys as well as supporting engagement and integration needs.

The company Goal Booster (GB) is part of Workplace Investing that strives to help employers and employees with their financial wellbeing. The GB General Management team comprises product, marketing, UX research and business analysis.

Expertise and Skills You Bring

• Bachelor’s degree or equivalent years of experience required; MBA preferred.
• Agile mentality; experience with Jira or similar Agile backlog management tool preferred
• Proficient in MS Word, Excel, Mural and PowerPoint
• Excellent strategic and critical thinking, analytical and problem-solving skills
• Ability to clearly articulate product vision and features
• Negotiation, influencing and enterprise navigation capabilities
• Outstanding listening, communication and facilitation skills
• Proven time management and organizational skills; able to balance multiple competing priorities
• Ability to find opportunities to innovate and take thoughtful risks to get the work done better and faster
• Strong leadership skills with an ability to collaborate and build alignment with key business partners
• Strong consulting orientation with a demonstrated ability to establish relationships

Value you Deliver

• Participate in identifying improvements to the end-to-end customer experience, strategic roadmap and product growth opportunities
• Identify, define and articulate strategic product initiatives/roadmaps for the squad
• Identify business needs, improvements and opportunities for scale; develop use cases, propose solutions, and, where applicable, lead execution.
• Work with key partners to identify product and integration enhancements and maintain awareness of internal and external market trends
• Effectively present roadmap progress to Product area and Domain leadership
• Build effective relationships with key business, IT and Legal, Compliance, and Risk partners to drive initiatives to completion

Job Type: Full-time

Schedule:

• Monday to Friday

Work Location: In person