Description

Imprimus Labels and Packaging is a well-established leader in the label printing industry. With six plant locations in California, Ohio, and Texas, we produce top-quality products for the demanding requirements of the cosmetics, personal health care, beverage, food, and dietary supplements markets.

We are passionate about our employees' development and success and encourage them to make a difference. Our Core Values play a meaningful role in our employees' lives. 

Essential Functions:

• The primary responsibilities of this position are A.R. collections and cash applications, which will account for about 80% of the work.
• Monitor the Company's accounts receivable and identify overdue accounts.
• Contact customers with overdue accounts and attempt to collect the amount or negotiate a payment plan allowing them to pay it in installments.
• Use credit bureau data, post office information, internet searches, and other tools to locate customers who have moved or changed phone numbers.
• Maintain records of contacts and attempted contacts with delinquent account customers and records of any payments collected from them.
• Resolve customer issues and complaints concerning billing.
• Submit regular reports on the status of unpaid accounts and any progress made in repayment.
• Gathers paperwork from the shipping department to invoice shipments from the previous day for assigned plant location and emails/mails invoices to customers.
• Posts line item payments and adjustments to accounts within a timely manner
• Ability to prepare audit trails when and if needed
• Processes invoicing and adjustment as requested on an individual need basis
• Provide supporting documentation for cash adjudications audits as needed
• Implement and drive achievement of targets and KPIs for the team and region per company requirements. 
• Adherence to A/R relevant parts of the Corporate guidelines
• Validates and ensures all tooling, charges, copy changes, and freight are accurately billed on all tickets.
• Preparing and emailing invoices to customers. Validates that customers received invoices by following up via email.
• Follow up on invoices on the date due invoice.
• Review C.O.D. accounts to gather credit card info on file or from the customer before taking the order. You will authorize a credit card with the merchant before accepting the order. Once the order is complete, a follow-up will settle the allowed amount with freight.
• Work with sales personnel and customer service to open accounts by getting credit applications to issue credit terms or classify them as C.O.D.
• Gather credit applications, trade references, and credit reports for the Controller to approve or deny credit terms.
• Enters new customers into the accounting system.
• Process and apply for credit card payments on customer accounts receivable accounts. 
• Handle live check payments and deposits to the bank via a desktop scanner. 
• Post payments to the customer account as they are deposited to the bank.
• Resolves account discrepancies by investigating documentation, payments, or adjustments.
• Respond timely to customer inquiries
• Place accounts on hold if the customer fails to make payments.
• Recommend accounts to go to collections.
• Scan and organize documents for all accounts receivable functions that are entirely paperless.
• Submit paperwork to issue any customer refunds.
• Maintains historical financial records by filing accounting documents.
• Familiar with PDF sorting and creation
• Performing other duties as assigned

Minimum Qualifications (Knowledge, Skills, and Abilities)

• High school diploma or G.E.D. equivalent required.
• Three or more years of Accounts Receivable (A/R) experience is required.
• An equivalent combination of education and/or experience will be considered.
• General understanding of accounting practices and principles
• Experience with automated accounting programs and systems
• Working knowledge of Microsoft Office (e.g., Word, Excel, Outlook)
• Excellent computer skills using 10-Key by touch and ability to type 40 W.P.M.
• Must possess the proficient ability to communicate in English in oral and written format.
• Ability to apply discretion and trust with confidential material.
• Ability to maintain high accuracy in preparing and entering financial data.
• Ability to effectively apply analytical and problem-solving skills.
• Excellent time management skills with the ability to multi-task, prioritize, and meet deadlines.

Physical Demands and Work Environment The physical demands described here represent those that an employee must meet to perform the essential functions of this position successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee must frequently use hands or fingers to handle or feel objects, tools, or controls. The employee is occasionally required to stand, walk, sit, and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. This position's specific vision abilities include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate. 

Imprimus Labels and Packaging is an equal-opportunity employer and makes employment decisions based on merit and other legitimate business reasons. We want to have the best available people in every job. Therefore, we do not discriminate and do not permit its employees to discriminate against other employees or applicants because of race, color, creed, sex, gender, transgender status, age, sexual orientation, national origin, citizenship, ancestry, religion, marital status, military service/veteran status, physical or mental disability, genetic information, medical condition, or any other characteristic protected by local, state or federal law.