18 Customer Service Representative II Jobs in Worcester, MA
IMPERIAL is Hiring a Customer Service Representative II Near Worcester, MA
Customer Service Representative will serve as the liaison between customers, the sales team, and various departments; responsible for the coordination of special orders, managing the flow of goods and successfully resolving issues. This position requires ability to multi-task and make sound decisions in a complex, fast paced environment with minimal supervision.
ESSENTIAL RESPONSIBILITIES/DUTIES INCLUDE:
- Work collaboratively with Purchasing, Accounting, Sales Management and Distribution Center Personnel to assist in order coordination, customer questions, inventory inquiries and resolving customer related problems by successfully navigating and utilizing the AS400 System.
- Work with DC management team to coordinate seasonal loads in remote seasonal facility (cubic reports, order conversion, order processing and delivery).
- Perform administrative duties for key customers using Customer specific online portals, supplying new item set up information using customer specific new item Forms.
- Process orders for customers and sales/service personnel
- Coordinate special orders and special deliveries for both customers and salespeople
- Run and distribute various reports using Microsoft Excel, Word, Adobe, and Sequel Viewpoint
- Action and update entries for the process of new item distributions/ Ad items and reserves for key customers using Smartsheet.
- General mailings, Data entry verification and filing
- Answer phones and transfer phone calls
- High level of discretion pertaining to confidential information
- Administrative support during seasonal trade shows.
- Other related duties as assigned by the manager
- High School Diploma or GED
- Customer Service experience
- Detail oriented
- Good communication skills, ability to make sound decisions
- Telephone Skills, Verbal Communication, Listening, Professionalism, Customer Focus, Organization, Informing Others, Handles Pressure.
- Ability to work with minimal supervision
- PC skills (Intermediate skill with MS Outlook & Word and intermediate to advanced skill with MS Excel ), and data entry experience.
- Proven ability to effectively prioritize, respond to and meet deadlines while maintaining the highest standards of completeness and accuracy
- Flexibility with completing deadlines (Ex: Work late if necessary)
- High level of Professionalism, Customer Service Excellence and Confidentiality
- High sense of urgency, drive and willingness to do what it takes to get the job done
- Speaking clearly and with empathy in both positive and negative situations
- Background check and drug screening required.
- While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms. The employee is occasionally required to sit; stoop, kneel, crouch, or crawl; and talk or hear.
- The employee must regularly handle items weighing up to 2 pounds lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Job Summary
Full Time
$40k-50k (estimate)
05/02/2024
05/15/2024
imperialco.com
SPRINGDALE, AR
200 - 500
1979
LANCE WHORTON
$50M - $200M
Related Companies
About IMPERIAL
Imperial is a full service vending company. Imperial employs over 675 people serving Oklahoma, Arkansas, Missouri, Iowa, Illinois and Texas with millions in sales annually. Our tremendous growth in vending, catering, corporate dining, and coffee service demonstrate our commitment to provide unmatched service. Our delicious products and outstanding service is only possible because of our great team. Whether you ask for assistance from our service personnel or our technical team, a special item from our catering division or an order from our warehouse or a request to a manager, the individuals o...n our team are committed to take care of the customer. We are proud of the job they do and know that Imperial's greatest strength is our service oriented employees.
More
Show less
The following is the career advancement route for Customer Service Representative II positions, which can be used as a reference in future career path planning. As a Customer Service Representative II, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative II. You can explore the career advancement for a Customer Service Representative II below and select your interested title to get hiring information.
