Desktop Support L2 Role in Lawrenceville, GA 30043

Location:

• Lawrenceville, GA 30043

Pay Rate:

• $22 - 25/HR

Schedule:

• Starting Mon, 5/6/2024
• 7:00 AM to 4:00 PM EDT

Scope of Work Requirements:

• Tech to onsite Services under this SOW will prepare and package laptops and desktops for shipping as well as labelling the packages using Customer provided packaging materials and label printers.
• Receiving of laptops and desktops including cleaning of the devices and data wiping where required as per the Customer provided processes and using the Customer tools.
• Provide remote support for users to perform basic installations of software as per the Customer provided SOP.

The Supplier will be expected to provide Supplier personnel that are suitably skilled and qualified to perform the Services under this SOW which will include:

a)Provide first/second level contact and problem resolution for customer issues.

b)Work with Third Party Vendors to remediate complex AV issues as needed.

c)Provide timely communication on issue status and resolution.

d)Maintain ticket updates for all reported incidents.

e)Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.

f)Should have basic knowledge of Mac operating system, to support Apple pc users.

g)Install, upgrade, support and troubleshoot for printers, computer hardware.

h)Performs general preventative maintenance tasks on computers, laptops, printers.

i)Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.

j)Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.

k)Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.

l)This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.

Job Type: Temporary

Pay: $22.00 - $25.00 per hour

Expected hours: 40 per week

Schedule:

• 8 hour shift

Work Location: On the road