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REMOTE POSITION: Must supply your own reliable internet connection and reliable vehicle for occasional Field Service support.
Love technology? Enjoy working with people? Are you a winner? IMPACT is hiring awesome technical support "Techs" to join our team. The Tech we are looking for have a hunger for solving problems for customers and love troubleshooting and fixing things. We are NOT looking for programmers, coders, or designers. If you have great people skills and love to solve technical problems, then we would like to have a conversation with you about joining our team.
So who are we? We are a hungry, small business looking to grow. We are here to make a big difference and help businesses get worry-free technology so they can grow and win. So, that is why we need someone, maybe you, to help us reach that goal. We think we are an awesome place to work and what we are doing is helping to change the world… really! Check our website at impacttg.com to see what we are talking about. If that sounds interesting, why not consider making a move to one of the hottest industries with year over year growth with one of the top companies? IMPACT Technology Group has been recognized as one of the top 500 MSPs (managed services providers) in North America.
What Will I Be Doing?
The Help Help Desk Technician is to provide support, troubleshooting and resolution of hardware, software, application and network issues and requests from Clients in a rapid manner. The Help Desk Technician works closely with clients to solve issues, respond to requests, provide "how to" training, and improve use of Client's technology, computer, application and network use. Help Desk Technicians respond to client requests and deliver the proper solutions in a prompt and friendly manner. Help Desk Technicians work to bring resolutions to technology issues while building trust with clients to create Raving Fans.
Specifically, you will:
This is an entry-level position and requires people skills and that is all to get started. IMPACT will train the right person and all training will be provided. You don't need to be a "tech" but we will make you one if you want.
Job Requirements
To do this job and be great at it, you must have enjoy helping others, using and troubleshooting technology, and ultimately solving problems.
You must also:
Also, you must remote in for meetings and attend requested events. In addition to being a go-getter, you must follow systems and processes, and be a good listener. In fact, just to prove that you pay attention and can follow directions, when you apply for this position, please put your favorite flavor of ice cream in Answer A. Yep, that’s our little trick to sort out the people who blanket send their resume to anyone and everyone and don’t really care about what the job is versus the folks (like you) who are truly interested in this position. Plus, we want to know too!
We also want to talk if this describes you:
Benefits of Working at IMPACT
So why is IMPACT a great place to work and what’s in it for you?
Benefits include group medical/vision/dental/life insurance, paid vacation, holidays, IRA/401k, and much more.
We are always looking for great talent, but we will spend the necessary time to find the best fit both in abilities and culturally. One thing that will give you a BIG leg up (but is optional) is to send a quick video in along with your resume (in fact, everyone who works here did this). You can put the link in Answer B. In your video tell us why you think you’re perfect for this job and why you will rock this position. This is purely for us to get a sense of your personality. And if you decide not to send a video (that’s ok), please tell us why you chose not to send in a video in Answer B.
To learn more about us, check out impacttg.com.
We can’t wait to meet you!!!
No Phone Calls Please!
Job Type: Full-time
Pay: $40,000.00 - $48,000.00 per year
Full Time
$49k-66k (estimate)
09/15/2023
05/08/2024
itcopiers.com
Long Prairie, MN
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