• Conduct a physical site inspection using a variety of equipment and tools including but not limited to; measuring devices, hand tools, various ladder types and sizes, and more.
• Investigates and resolves customer issues, which will be largely if not entirely post activation of their solar system.
• Follow organization policies and procedures including OSHA requirements. Complete OSHA training as required
• Manages, schedules, and completes all service and warranty related work. 
• Organizes, leads, and maintains the warranty and service schedule
• Works with the Field service tech 3, to allocate labor resources to service and warranty projects
• Supports training and development for Field Service Technicians and system monitoring techs
• Supports the on-boarding and training of new members of the field performance team
•  Regularly exceeds defined goals for field performance key performance indicators including but not limited to turnaround time, experience rating and average dispatches completed
• Supports with site audits when needed

Education/Experience

• Actively licensed as an Electrician in applicable state(s); as applicable, work experience may be used in place of license
• 1 years residential solar experience required, including hands-on experience with electrical components of a photovoltaic system
• Proficiency with computers and various applications including MS Office, as well as a general disposition towards learning technology including the use of online platforms such as but not limited to Dropbox, Salesforce (CRM) on various devices (laptop, tablet, and smartphone)
• Proficiency with Google Workspace preferred
• Ability for and no fear of working from ladders/scaffolding or working in confined spaces such as crawl spaces or attics, under mobile homes
• General knowledge of installation of energy saving materials and associated tools
• Must possess a valid state driver’s license and clean driving record