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The Director, Service Operations oversees the planning and successful execution of service delivery, response and repair times across North America, the pricing and cost of the delivery and the departments projects, conversions, and inspections programs. This position has direct impact and ownership of the service budget for both revenue and cost. Day to day operations is availability to support sales and customers on escalations, reviewing process and implementation of programs to be more effective and efficient, and driving field data automation strategy.
Leadership and Planning of the Service Operations Team:
Financial Responsibilities:
People Management:
Policy Management
REQUIREMENTS
High School/Sub College/Field Experience
Min 10 years of experience in the System Design Field/Project Management/
Professional hard and soft skills necessary to efficiently and effectively manage, develop, and motivate a group of 17 system designers and other supporting roles.
Professional hard and soft skills necessary to efficiently and effectively manage a high quantity of projects, while maintaining the quality standards and successfully lead a team.
Proficient systems engineering. Advanced working knowledge of Burglar, Fire, Video Surveillance, Access Control systems. Previous field experience preferred
Must possess mature skills with the ability to effectively and intelligently communicate (both written and orally) with all levels of management, subordinates, peers, customers, and field resources.
Business processes and planning have to occur at both the high level and detailed level.
Full Time
Scientific Services
$141k-176k (estimate)
04/27/2023
05/10/2024
impact-solutions.co.uk
GRANGEMOUTH, SCOTLAND
25 - 50
2002
KEVIN ROSS
<$5M
Scientific Services