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The Director, Customer Service oversees the planning and successful execution of 24x7 customer care for National Accounts customers, Service Account Management team and Central Budget and ownership for process and cost improvements. Key responsibilities for these areas are to improve the ability for customer to self-serve through portals, automation and data to minimize the phone and email traffic coming into these departments. This position has direct impact and ownership of the central station budget for both revenue and cost. Day to day operations is availability to support sales and customers on escalations, reviewing process and implementation of programs to be more effective and efficient, and driving customer data automation strategy
Leadership and Planning of the Customer Service Team:
Financial Responsibilities:
People Management:
Policy Management
REQUIREMENTS
High School/Sub College/Field Experience
Min 10 years of experience in the System Design Field/Project Management- Prefer background in the security industry.
Professional hard and soft skills necessary to efficiently and effectively manage, develop, and motivate a group of 17 system designers and other supporting roles.
Professional hard and soft skills necessary to efficiently and effectively manage a high quantity of projects, while maintaining quality standards and successfully lead a team.
Proficiency in Microsoft Office Products and AUTOCAD
Proficient systems engineering. Advanced working knowledge of Burglar, Fire, Video Surveillance, Access Control systems. Previous field experience preferred.
Must possess mature skills with the ability to effectively and intelligently communicate (both written and orally) with all levels of management, subordinates, peers, customers, and field resources
Strong Analytical and Organizational Skills
Full Time
Scientific Services
$134k-175k (estimate)
04/27/2023
05/09/2024
impact-solutions.co.uk
GRANGEMOUTH, SCOTLAND
25 - 50
2002
KEVIN ROSS
<$5M
Scientific Services
The job skills required for Customer Service Director include Leadership, Planning, Initiative, Customer Service, Project Management, Microsoft Office, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Director. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Director. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Director positions, which can be used as a reference in future career path planning. As a Customer Service Director, it can be promoted into senior positions as a Top Customer Service Executive that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Director. You can explore the career advancement for a Customer Service Director below and select your interested title to get hiring information.