The main objectives of this position are to support the operations management team in a dispatching/administrative role. This position is a scheduling and administrative position and reports to the department manager. The Dispatcher will be responsible for having a strong focus on customer service/support and technician support. The Dispatcher is also responsible for any other administrative tasks assigned by the division manager.
Job Responsibilities:
Managing a high volume of calls both in and outbound and emails daily. Making a measurable number of outbound calls daily to schedule customers. 100 to 150 Calls/Day.
Dispatching work to Technicians
Preparing and sending required assignments to field technicians.
Learn service area maps to ensure efficient scheduling with minimal drive time in geographic area.
Maintain 40 hours per week schedule for assigned technicians in the associated territory.
Review work orders completed by the technician for returns.
Communicate effectively with technicians as well as other service coordinators, service manager.
Strong attention to detail and problem solving.
Performing triage on incoming customer calls
Scheduling service for customers as necessary
Dispatching technicians to perform service at customer sites as necessary.
Answer phone calls, text or email messages
Provide customer support as necessary
Perform miscellaneous administrative tasks including typing, making copies, mailings, record keeping, and note taking
Job Requirements:
Dispatching/Administrative experience
Strong customer service skills
Above average typing speed
Strong grammatical and spelling skills
Competency with Microsoft Office Suite
Pleasant and professional phone manner
Neatness and organizational skills
Excellent listening and communication skills
Ability to manage multiple priorities
A strong work ethic and professional appearance
The ability to fit in with our culture of teamwork
An ability to quickly learn new tasks