Job Title : Customer Service Representative ? Property and Casualty Insurance

Location : Sarasota, FL

Opportunity Overview :

Join a dynamic team in the heart of Sarasota, FL! Our client, a prominent player in the Property and Casualty Insurance sector, is on the lookout for a Customer Service Representative who is enthusiastic about providing outstanding support in homeowners' insurance.

This position is a perfect match for those with prior experience in this niche or holders of a 2-20 or 440 license in Florida.

Key Responsibilities :

• Deliver top-notch customer service, addressing policyholder queries and concerns through phone, email, or face-to-face interactions.
• Accurately maintain and update policy and claims information within the company's database.
• Smoothly guide clients through the claims process, offering a compassionate and efficient experience.
• Work closely with underwriters and adjusters to tackle complex policy issues.
• Educate customers on the specifics of their policies, including coverage details and exclusions.
• Recognize and seize opportunities for cross-selling and upselling in suitable scenarios.

Required Qualifications :

• Solid background in homeowners insurance customer service or a relevant field.
• Active 2-20 or 440 insurance license in Florida.
• Comprehensive knowledge of property and casualty insurance offerings.
• Exceptional communication abilities, both in writing and speaking.
• Competent in utilizing specialized insurance software and databases.

Preferred Attributes :

• Bilingual capabilities, particularly in Spanish.
• Proven ability to manage high-pressure situations with grace and professionalism.
• Consistent history of achieving or surpassing customer satisfaction objectives.

Encouraged to Apply :

• Insurance Customer Support Specialist
• Licensed Insurance Representative
• Property and Casualty Agent
• Homeowners Insurance Advisor
• Insurance Sales Associate
• Claims Service Representative
• Insurance Account Manager

Last updated : 2024-05-17