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This full-time opportunity functions in our state-of-the-art 24/7 Alarm Monitoring Center as an Alarm Monitoring Representative working a 3rd shift schedule which could include holidays and weekends.
Alarm Monitoring Operators are responsible for providing exceptional service to our customers by accurately and efficiently responding to alarm signals. They are responsible for managing alarm events, verifying security information, notifying and updating emergency services such as fire and police agencies and ensuring customers are properly notified of events. This includes answering a multi-line telephone system and performing data entry. Our job duty is similar to those of a 911 emergency dispatcher. We must be attentive and perform procedures with a quick and accurate response as our industry is life safety.
Your essential functions will include:
Minimum Requirements
Securitas offers comprehensive benefits including:
We are a nationwide provider of security solutions and an equal opportunity employer committed to a diverse workforce. Our core values of Integrity, Vigilance and Helpfulness are proudly demonstrated daily by our employees to our customers and the communities we service.
Full Time
$42k-52k (estimate)
05/04/2024
05/20/2024
securitases.com
PLEASANTON, CA
1,000 - 3,000
1934
Private
BRETT CURTIS
$50M - $200M
Securitas Electronic Security provides access control, video monitoring and fire detection solutions.
The following is the career advancement route for Customer Care Specialist positions, which can be used as a reference in future career path planning. As a Customer Care Specialist, it can be promoted into senior positions as a Customer Service Representative IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Care Specialist. You can explore the career advancement for a Customer Care Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Customer Care Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Care Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Care Specialist job description and responsibilities
Analyze customer complaints and provide appropriate corrective actions.
01/14/2022: Sumter, SC
Assist directly or route customers to the appropriate personnel for assistance.
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Ensure to provide excellent customer service through phone, e-mail, chat, etc.
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They are responsible for responding to the escalated tier of customer calls and quality assurance measures.
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As a job, customer care specialist are responsible for addressing customer needs and ensuring they have a good experience.
03/06/2022: Brownsville, TX
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Care Specialist jobs
A good Customer Support Specialist has sharp leadership skills, a willingness to help others with problems and strong communication skills.
12/17/2021: Milwaukee, WI
Aside from the skills, customer care specialists should also have emotional strength.
02/02/2022: Santa Maria, CA
Customer Service specialists should be able to see things from the customer’s viewpoint and provide feedback to the customer(s) as at when due.
12/17/2021: Boca Raton, FL
Customer Care Specialist should be patient, and should also have good communication and problem-solving skills.
03/13/2022: San Antonio, TX
Similar to associates, CS specialist are often the first employees to respond when a customer submits a support request.
01/30/2022: Terre Haute, IN
Step 3: View the best colleges and universities for Customer Care Specialist.