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Customer Relations Representative
iMemories Scottsdale, AZ
$42k-52k (estimate)
Full Time | Filmed Entertainment 1 Month Ago
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iMemories is Hiring a Customer Relations Representative Near Scottsdale, AZ

Job Description

Job Description

Who We Are

iMemories is the largest and most trusted digitization company, reinventing how family memories are experienced in today’s cloud-connected, multi-screen world.

iMemories preserves family memories stored on obsolete analog media formats videotapes, movie films, photos, slides, and negatives into digital keepsakes that are viewable and shareable on all modern devices and safe for future generations.

Our Values

Our culture reflects our values, and we believe that everyone here is responsible for our success. Innovation, dedication, commitment, family values, and camaraderie are just some of the words that describe our culture here.

We persevere through every challenge and face them optimistically.

Why Join Our Team

This is the best job you’ll ever have! iMemories has continued to develop and cultivate a company culture where our team loves what they do and where they work each day.

Your work will have a meaningful impact on our brand. We are entrepreneurs at heart and are always looking for ways to grow and improve.

Our team is exceptionally talented. We work hard but also like to have a little fun along the way.

About the Role

We are seeking Customer Relations professionals. To thrive in this role, you must be someone who loves to help customers.

Your attitude is always, How can I help? You go above and beyond to make customers feel special. You take pride in always delivering the best level of customer care.

More About the Job

  • In this position, you will provide exemplary communication to our customers by telephone, e-mail, and / or face-to-face.
  • You must have exceptional oral and written communication skills, being able to demonstrate during the interview process.
  • To succeed in this role, you must be an expert in being able to identify and resolve customer issues, knowing when to escalate to a supervisor if (or when) necessary.
  • You will always maintain a positive and professional demeanor when dealing with our customers and portray the company in a positive light.
  • Along with your customer service skills, you will be using departmental resources and following company policies and procedures.
  • You will answer messages in authorized email queues.
  • You will be expected to maintain acceptable call lengths and email handle time while remaining friendly, informative, and helpful.
  • You will actively seek solutions and identifies trends as they relate to your customer's inquiries.
  • As a customer service professional, you understand the appropriate sense of urgency for email response times and phone service levels.
  • The position is onsite. Remote is not available.

Position Details :

  • Shift : 8 : 00 am - 5 : 00 pm, Monday - Friday
  • Training Shift : 8 : 00 am - 5 : 00 pm, Monday - Friday

Benefits Include :

  • Medical, Dental and Vision Insurance
  • Long and Short Term Disability
  • Life Insurance
  • Paid Time Off
  • Paid Holidays
  • Employee Referral Bonus
  • Employee Discount
  • Paid Breaks
  • Onsite Food Marketplace
  • Company Sponsored Events

Pay Range : Pay starts at $ 19.00

Company Description

iMemories is the largest and most trusted digitization company, reinventing how family memories are experienced in today's cloud-connected, multi-screen world.

iMemories preserves family memories stored on obsolete analog media formats - videotapes, movie films, photos, slides and negatives - into digital keepsakes that are viewable and shareable on all modern devices and safe for future generations.

Company Description

iMemories is the largest and most trusted digitization company, reinventing how family memories are experienced in today's cloud-connected, multi-screen world.

iMemories preserves family memories stored on obsolete analog media formats - videotapes, movie films, photos, slides and negatives - into digital keepsakes that are viewable and shareable on all modern devices and safe for future generations.

1 day ago

Job Summary

JOB TYPE

Full Time

INDUSTRY

Filmed Entertainment

SALARY

$42k-52k (estimate)

POST DATE

03/24/2024

EXPIRATION DATE

05/22/2024

WEBSITE

imemories.com

HEADQUARTERS

SCOTTSDALE, AZ

SIZE

<25

FOUNDED

2006

CEO

MARK RUKAVINA

REVENUE

$10M - $50M

INDUSTRY

Filmed Entertainment

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About iMemories

iMemories is a pioneer in social entertainment, reinventing how family memories are experienced in today's cloud-connected, multi-screen world. iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From vintage home movies and slides to modern digital videos and photos, your family's entire collection of personal videos and photos is always with you, organized and ready to watch in brilliant clarity on nearly any screen. iMemories is available on iPhone, iPad, Android phone and tablet, PC and Mac, and select Smart TVs.

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The job skills required for Customer Relations Representative include Customer Service, Commitment, Life Insurance, Written Communication, Futures, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Relations Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Relations Representative. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Customer Relations Representative positions, which can be used as a reference in future career path planning. As a Customer Relations Representative, it can be promoted into senior positions as a Customer Service Representative IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Relations Representative. You can explore the career advancement for a Customer Relations Representative below and select your interested title to get hiring information.

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If you are interested in becoming a Customer Relations Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Relations Representative for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Customer Relations Representative job description and responsibilities

A Customer Relations Representative comes under the career category of Customer Service Representative.

02/22/2022: Springfield, OH

Customer relations representatives assist the customers with their needs by offering products and services according to their requirements and budget limitations.

03/08/2022: Minneapolis, MN

They may also sell newly launched products to the customers, discuss features and usability, and generate payments and delivery details.

02/02/2022: Greenville, SC

Customer Relations Representatives who work for utility and telecommunications companies may help customers with service problems, such as outages.

01/23/2022: Orlando, FL

Customer Relations Representative must recommend a solution to the customer who, hopefully, agrees to the fix.

01/29/2022: Lansing, MI

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Customer Relations Representative jobs

Customer Relations Representative must be patient and polite, especially when dealing with difficult or angry customers.

02/12/2022: Tuscaloosa, AL

Customer Relations Representatives need to be able to communicate and convey their message to the customers to run a successful business.

02/17/2022: Lynchburg, VA

Always exhibit a positive attitude and effectively diffuse and handle difficult customer situations.

02/26/2022: Roanoke, VA

Customer Relations Representative must be able to catch on quickly and be open to learning new systems, software, and willing to help out where ever necessary.

01/22/2022: Philadelphia, PA

Start with awareness and training.

02/07/2022: Santa Barbara, CA

Step 3: View the best colleges and universities for Customer Relations Representative.

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