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What are we looking for in our Customer Service Associate ? Russell Tobin and Associates/Pride Global is currently seeking Customer Service Associates to work for our clients team in Tempe, AZ. This is an excellent opportunity to work with a dynamic team and gain valuable experience in the tech industry. The position is a 6-month contract with the possibility of extension. Apply now, for immediate consideration!Title: Customer Service AssociatePay Rate: $17-$18.30/hourly (based on experience)Work Location: Tempe, AZ - HYBRID3 days onsite; 1 day remoteDuration: Position is a 6 month contract role with a possibility of extensionSchedule: 40 hours week // 4 x 10 shiftShift days: Wednesday - SaturdayMorning shift: 5am-3:30pm or Evening shift: 6:30am to 5pmRESPONSIBILITIES:Take ownership of candidate contacts ensuring that each contact is accepted and resolved with a high degree of urgency and satisfactionInteracting with candidates over email, chat, phone, or SMS to handle escalations/referralsCommunicate effectively in both verbal/written form.Participation in the continuous improvement of the overall hiring processManage and own daily tasks from start to finishPerform administrative tasks as necessaryMINIMUM QUALIFICATIONS:High School Diploma or GED1 years experience as a customer service professional (Face to face interaction and/or call center experience preferred)Over-achiever success in customer obsession, learning fast, problem solving, and collaboration/teamworkExcellent computer skills; strong familiarity with Microsoft Office, email, chat, and the InternetAbility to work flexible schedules, including weekends, evenings, and rotating schedules based on business needsExperience in a fast paced, customer-oriented environment, such as call center operations, administrative support, customer service, retail, hospitality, staffing, recruiting, human resources or other related fieldRussell Tobin is a leading minority-owned professional and technical recruitment and staffing advisory organization. We are comprised of specialized practices focusing on a variety of skill sets and industries. Having a depth and breadth of industry expertise, our subject matter experts are able to provide tailored and swift sourcing solutions to fulfill client hiring needs. In other words, we connect top talent with companies.As a certified minority-owned business, Pride Global and its affiliates - including Russell Tobin, Pride Health, and Pride Now - are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.#CBRate/Salary: $17-$18.30/hourly (based on experience)
Full Time
$37k-46k (estimate)
05/07/2024
05/20/2024
The following is the career advancement route for Customer Service Associate positions, which can be used as a reference in future career path planning. As a Customer Service Associate, it can be promoted into senior positions as a Customer Success Associate II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Associate. You can explore the career advancement for a Customer Service Associate below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Associate, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Associate for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Associate job description and responsibilities
A strong associate will be able to quickly understand the customer’s problem and propose the best solution.
12/12/2021: Springfield, MA
Ability to professionally attend to the needs of customers.
02/25/2022: Rock Hill, SC
Apply for part-time Customer Service Associate roles and experience their spirit of community.
01/20/2022: Gary, IN
Assist customers with and complete all necessary phases of activity registration, facility booking, membership sales and point of sale transactions.
02/02/2022: Moline, IL
Assist customers with facility rentals and process application permits according to District, department and General Use Ordinance procedures.
02/13/2022: Gastonia, NC
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Associate jobs
Best Colleges to Study Client Service Associate.
12/14/2021: Sumter, SC
Ensure all customer problems are resolved quickly to the satisfaction of the customer.
12/17/2021: Altoona, PA
Ensure confidentiality of customer data and careful handling of documents media packages.
12/28/2021: Augusta, GA
Follow standard operating procedures and adhering to legal hr safety customer service and security policies procedures.
02/15/2022: New Brunswick, NJ
Measure and analyze customer feedback.
02/21/2022: Dothan, AL
Step 3: View the best colleges and universities for Customer Service Associate.