17 Delivery Station Customer Service Associate Jobs in Tempe, AZ
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Delivery Station Customer Service Associate
$54k-71k (estimate)
Full Time | Transportation
1 Month Ago
Amazon is Hiring a Delivery Station Customer Service Associate Near Tempe, AZ
Role: Full-Time Delivery Station Customer Service Associate
Job Type: Permanent
Location: 1516 West 17th Street, Tempe, AZ
Pay Rate: $18.70/hour
Schedule: Sunday-Thursday 11:00AM-8:00PMAt Amazon, our mission is to be Earth’s most customer-centric company. To achieve this goal, we strive to exceed expectations by innovating and providing best-in-class customer support as we expand our logistics products and services including improving how we fulfill and deliver customer orders. We’re making history and the good news is that we’ve only just begun. At Amazon you get to Work with smart, passionate people who are building new products and services every day on behalf of our customers.As a Delivery Station Liaison, you will help improve the customer experience by providing in station real-time, hands-on support to ensure our customers receive their packages on time, as promised. The role will also help connect customers with experts who can provide them the most accurate and up-to-date information about their packages. The work is beyond fulfilling and delivering customer orders; it’s making sure we put smiles on customer’s faces.As a Delivery Station Customer Service Associate, you will be responsible for:
Job Type: Permanent
Location: 1516 West 17th Street, Tempe, AZ
Pay Rate: $18.70/hour
Schedule: Sunday-Thursday 11:00AM-8:00PMAt Amazon, our mission is to be Earth’s most customer-centric company. To achieve this goal, we strive to exceed expectations by innovating and providing best-in-class customer support as we expand our logistics products and services including improving how we fulfill and deliver customer orders. We’re making history and the good news is that we’ve only just begun. At Amazon you get to Work with smart, passionate people who are building new products and services every day on behalf of our customers.As a Delivery Station Liaison, you will help improve the customer experience by providing in station real-time, hands-on support to ensure our customers receive their packages on time, as promised. The role will also help connect customers with experts who can provide them the most accurate and up-to-date information about their packages. The work is beyond fulfilling and delivering customer orders; it’s making sure we put smiles on customer’s faces.As a Delivery Station Customer Service Associate, you will be responsible for:
- Managing difficult customer situations while using empathy through phone and email; Responding promptly and prioritizing customer needs; Soliciting customer feedback to improve customer experience.
- Analyzing data; Using stories and experience to complement data; Willing to seek out and develop work flows and procedures. Looking for ways to improve and promote quality; Demonstrating accuracy and thoroughness while meeting established deadlines.
- Using Problem Solving skills to identify and resolve customer facing issues in a timely manner. Gathering and analyzing information skillfully to develop alternative solutions.
- Effectively communicating; Listening and getting clarification; Focusing on solving customer needs, maintaining confidentiality and following policies and procedures.
- Balancing team and individual responsibilities; Exhibiting objectivity and openness to others' views; Giving and receiving feedback; Contributing to building a positive team environment; Commitments to goals and objectives; Supporting team’s efforts to succeed.
- Treating people with respect; Inspiring the trust of others; Supporting organizational values and goals with integrity.
- Supporting affirmative action and respects diversity.
- Carrying, lifting, pushing and pulling up to 49 pounds.
- Standing, kneeling, crouching, and/or stretching during shifts up to 12 hours long.
- Working in a warehouse production environment where noise level and temperatures vary (personal protective equipment provided)
Job Summary
JOB TYPE
Full Time
INDUSTRY
Transportation
SALARY
$54k-71k (estimate)
POST DATE
03/25/2024
EXPIRATION DATE
12/31/2024
HEADQUARTERS
RANDALLSTOWN, MD
SIZE
25 - 50
FOUNDED
2018
REVENUE
$50M - $200M
INDUSTRY
Transportation
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