Overview

Every day, Imagine Communications is delivering billions of media moments all over the world — anywhere, anytime and on any device. Imagine Communications delivers innovative, end-to-end media software and networking solutions to over 3,000 customers in more than 185 countries, including the top broadcast facilities and the most technologically advanced sports and live-event venues.

Why Imagine?

Imagine Communications offers a generous Medical, Dental, Vision and Life Insurance package and HSA and 401(k) options with company matching. We like to make sure all our employees are safe when travelling so we’ve got travel insurance covered too. Employee Wellbeing is a priority for us, so all employees and their family have access to our EAP and Wellness programs, including LifeSpeak and Vitality. Volunteer in your community and we will pay for that too.

A Bit About The Role

• Primary contact for internal IT ticket resolution (Issue related to VPN, Desktop, Laptop, Network, Print server, File server, Active Directory, Office 365, Anti-virus), manage user support requests, and take proactive, effective, and efficient measures to fulfill requests.
• Primary contact for procurement, installation, and maintenance of new and/or existing employee PCs and networking equipment
• Hardware and software inventory management, distribution, installation procedures, and control; periodic maintenance of hardware and software
• Create and provide reporting insights to technical and senior management
• Systems documentation and troubleshooting guides
• IT infrastructure troubleshooting and maintenance; VOIP phones, printers/faxes, and wireless/wired connectivity
• Remote desktop management, including providing on-call support advice and technical support to various users/clients regarding technical issues
• Troubleshoot networks, systems, and applications to identify and correct malfunctions and other operational problems; malware and virus remediation; troubleshoot equipment such as printers, scanners, and other peripherals
• Data migration, integration, and maintenance of network technologies.
• Good team player to work with Global IT Support team and work with Vendors on support SLAs.
• Provide support in setting up related to Office setup working with Facilities general contractor.
• Create purchase requisitions for any IT equipment procurement using Oracle EBS.

About You

• Bachelor’s degree in computer science, information systems, information technology, or related field of study or equivalent experience.
• Capacity to learn and utilize relevant software(s)
• Strong organizational skills, specifically problem management, multitasking, and time management.
• Demonstrated excellent business oral and written communication skills

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• While performing the duties of this job, the Employee is regularly required to sit, talk and hear.
• The employee is occasionally required to climb, balance, stoop, kneel, crouch or crawl
• The employee must also occasionally lift and move up to 75 pounds

Celebrating difference, together stronger

At Imagine Communications, we don’t just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our customers, our employees, our products, and our communities. We are committed to providing an environment of mutual respect. Imagine Communications is proud to be an equal opportunity workplace and is an affirmative action employer.