Overview

Founded in 1967, ImageFIRST® is the largest and only national linen rental and laundry service specializing in the healthcare market. Acquired by private equity firm Calera Capital in 2018, ImageFIRST serves medical facilities nationwide providing linen, patient gowns, scrubs, and more while managing their clients’ linen inventory for cost management. As leaders in infection prevention, they currently own and operate the most HLAC-accredited facilities in the industry. With one of the highest customer retention rates in the industry – 97% – ImageFIRST is dedicated to improving patient satisfaction and making staff happy with our white glove service!

Check out our company page: https://www.imagefirst.com/company/

Responsibilities & Qualifications

Due to continuing growth, we are seeking a SERVICE DIRECTOR to join our Specialty healthcare services team in Denver, CO!

The Service Director will manage 5 District Manager direct reports, and a total team of 30 Service Associates. Responsibilities include staffing and hiring, training and development, and customer service management including problem resolution. 

RESPONSIBILITIES:

The Service Director will manage 5 Direct Reports and a total team of 30 Service Associates.

Responsibilities include:

• staffing and hiring
• training and development
• customer service management including problem resolution
• profitable growth within existing accounts

MINIMUM QUALIFICATIONS:

• Minimum of 3 years of Operations Management, Service Management operational experience (Route sales,) and/or Sales Management experience
• Bachelor’s degree or equivalent managerial experience
• Ability and willingness to hold people accountable and to follow policies and procedures 
• Strong organizational and oral communications skills
• Proficient with MS Office, general PC applications; Excel a plus

PREFERRED QUALIFICATIONS:

• Ability to manage and maintain a recurring revenue stream; budgeting experience preferred
• Excellent leadership and development, interpersonal, motivational, and customer service skills
• Effective written and verbal communication skills
• growth mindset with ability to think strategically and to scale up operations and talent

Company Values & Benefits

Required Competencies:

• Be Safe: Keep ourselves and those around us safe
• Be Honest: Be guided by truthfulness in all we do
• Be Respectful: Value all we come in contact with
• Be Remarkable: Create a positive moment with every interaction

Benefits:

• Competitive pay
• Medical, Dental, Vision 
• Pet, Legal, and Hospital Indemnity Insurance 
• 401k (match)
• Paid Time Off Package
• Great company culture
• Collaborative team environment 

EOE / Drug-Free Workplace 

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by applicable law. We are fueled by the talent, passion, and diversity of our associates.

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